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Virtual Customer Assistant
Remote / Online - Candidates ideally in
Columbus, Franklin County, Ohio, 43224, USA
Listed on 2026-01-12
Columbus, Franklin County, Ohio, 43224, USA
Listing for:
Sales Partners
Remote/Work from Home
position Listed on 2026-01-12
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support
Job Description & How to Apply Below
About the job Virtual Customer Assistant
We are seeking a reliable and proactive Virtual Customer Assistant to join our team. In this remote position, you will play a crucial role in providing exceptional customer service and support to our clients. Your responsibilities will include addressing inquiries, managing customer accounts, and ensuring a seamless customer experience across various platforms.
Key Responsibilities- Respond to customer inquiries via email, chat, and phone in a timely and professional manner.
- Assist customers with product-related questions, order status, and account management.
- Maintain a high level of product knowledge to effectively assist customers.
- Document customer interactions, feedback, and concerns in the CRM system.
- Collaborate with the support team and other departments to resolve customer issues and improve service delivery.
- Provide insights and suggestions to improve customer experiences and streamline processes.
- Assist with administrative tasks as needed, such as data entry and reporting.
- Proven experience in a customer service role, preferably in a virtual or remote setting.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and a customer-centric approach.
- Familiarity with CRM software and other customer service tools is a plus.
- Ability to manage time effectively and handle multiple tasks simultaneously.
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