Customer Service Advisor

# Customer Service Advisor Job Req  Date: 5 Jan 2026

Function: EE Contact Centres Unit:
Consumer

Location:

3 Capital Quarter, Cardiff, United Kingdom Salary: 25,087.00##
*
* Job Title:

Customer Service Advisor
**** Where:
** 3 Capital Quarter, Tyndall Street, Cardiff, CF10 4BZ

** Full Time :
** Permanent
* * Hourly Rate:**£12.82##
** Why this job matters
** Why not use your skills to make a difference and join our Billing Team in Cardiff. We need people like you to speak with our customers over the phone about their account, listen to their needs and work together to find the best possible outcome.##We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind.

We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment, or can look after your family in an emergency. Just a few ways we’re doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working.
* Agreatstarting salary of £25,087 rising to £25,684 after 8 months, plus incentives and bonus
* Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
* Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.
* Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family.##
* Huge discounts of EE & BT products including your Mobile and Broadband – saving youhundredsofpoundsevery year.
* Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want.
* Season Ticket Travel Loan – giving you the funds topay for your travelto and from work up front, making a difference where it counts.
* Volunteering days, so you cangive backto your local community.
* Optional Private Healthcare and Dental, to protect you and your family.
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