Customer Service Adviser- Greenflag Rescue

Rescue Claims Advisor

Starting salary of £24,570 (increased dependent on skills and experience) plus excellent benefits including FREE Green Flag Breakdown Cover
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DLG is evolving. Across every facet of our business, our teams are embracing new opportunities and putting customers at the heart of everything they do. By joining us, you’ll have the opportunity to be recognised for your skills, encouraged to build upon them and empowered to do your absolute best.

Join our Rescue Breakdown Claims Team in a dynamic, fast‑paced environment where you’ll handle customer calls from the moment of claim registration through to providing essential support during their time of need, ensuring a smooth and efficient claims process.

Monday to Sunday – we are a 24‑hour business, with shifts between 6 am and 10 pm. Full time, 37.5 hours per week. Apply now for our 2026 start dates.

You’ll be the first point of contact for our customers experiencing a breakdown. You’ll handle their calls with empathy and professionalism, gather essential information, and provide tailored solutions to get them back on the road as quickly and smoothly as possible. You’ll manage the initial stages of their claim, guide them through what can be a stressful time, and ensure they feel supported.

You’ll assess the customer’s immediate needs, set clear expectations about the assistance they will receive, and dispatch the appropriate breakdown recovery service efficiently. As our business evolves, your role will evolve with it.

• Able to thrive in a busy and changing environment & adhere to targets.
• A strong team player with a positive attitude & keen to learn.
• Experience with phone systems, call queues, and other relevant technologies is beneficial.
• Clear, articulate, and professional telephone manner.
• Ability to ask the right questions to gather all necessary information about the breakdown.
• Ability to assess the situation quickly and determine the appropriate course of action.
• Passionate about providing outstanding customer service.
• Comfortable using computers and online systems, with good IT skills and experience using Microsoft Outlook and Word.
• Open to new ideas and ways of working.
• Contact centre experience is beneficial.
• Valid UK driving licence and experience of driving on UK roads would be helpful.

Our hybrid model offers a ‘best of both worlds’ approach. You may work from home or from the Leeds or Glasgow office depending on your role and team. Most colleagues will be required to spend two days a week in the office.

• 9% employer‑contributed pension.
• Fantastic insurance discounts including 50% off home, motor and pet insurance and FREE Green Flag breakdown cover.
• Optional health and dental insurance.
• Generous holiday allowance.
• Buy‑as‑you‑earn share scheme.
• Employee discounts and cashback.
• Opportunity to apply to our customer service and data apprenticeship.
• Plus many more benefits.

Entry level

Full‑time

Other

Insurance

Direct Line Group is an equal opportunity employer. We celebrate diversity of background and thinking and are committed to making our business an inclusive place to work.

This position does not meet the criteria for a Skilled Worker visa and we are unable to offer visa sponsorship.