Customer Service Representative

Keeping customers moving smarter sits at the heart of what we do - it's our purpose. How we do this is unique to each team, but every colleague across every business in our group plays a crucial part, including you! With opportunities across our back‑office functions you will be at the core of our central operations, keeping our customers on the road whilst delivering a world class level of customer service.

Customer Support Administration - These teams are the backbone of our operations, maintaining a customer‑first ethos for both our internal and external customers. Covering a range of activities from fines logging, payments and administration as well as resolving complaints and answering queries looking at charges presented to the customer, the roles within this function are the foundation of our business having a direct impact on our customers and organisations performance.

With interactions being mainly via email or chat platform with limited telephony enquiries comes plenty of opportunity to utilise your power of the written word. Bring your passion for great customer experiences, along with confident phone skills and clear written communication, to understand and respond to our customers' needs - all while working together towards our One Team, One Mission, One Outcome goal.

Our people are the driving force behind everything we do. From engagement initiatives to career progression, we're committed to supporting your development every step of the way. In fact, over 90% of our team have earned promotions, with opportunities not only within our department but also across the wider Northgate business-including finance, sales, and branch operations.

• You are a customer centric individual who consistently delivers excellence in everything you do.
• You bring a keen eye for detail with the ability to spot errors, inconsistencies, or anomalies to ensure high levels of accuracy and quality.
• With good IT literacy, you can navigate your way around standard Microsoft packages with an ability and desire to learn new systems and ways of working.
• You're passionate about continuous improvement, constantly seeking opportunities to refine processes and enhance outcomes.
• You communicate effectively, both in writing and verbally, ensuring clarity and engagement in every interaction.
• You thrive in a team environment and build strong relationships across departments to drive shared goals.
• Your curiosity, resilience, and a proactive mindset sets you apart and drives your commitment to delivering exceptional service. With over 60 branches nationwide, we are the UK's largest supplier of light commercial vehicle rental solutions. We're here to keep people and businesses moving, that's what we do. By partnering with some of the country's most well‑known organisations we have earned a reputation for being at the forefront of the LCV sector and for helping our customers when they need us most.

We're also part of something bigger - ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain. We are proud to have been awarded a King's Award for Enterprise in 2025, recognised for our commitment to promoting opportunity and supporting social mobility. Unlock your potential in an industry‑leading business, surrounded by inspiring individuals and leaders, fuelled by the opportunity to thrive in your career.

We're committed to building a diverse, inclusive, and respectful workplace where everyone can thrive. We actively welcome applications from people of all backgrounds, experiences, identities, and abilities. If you need adjustments at any stage of the recruitment process, just let us know. We're here to support you. We are agile. We are experts. We are imaginative. We are reliable. Keep your career moving, smarter.

Salary
- Starting at £23,874 + monthly performance bonus. Working Hours - Monday - Friday 8:00 - 18:00 on a 4-week rotation for work-life balance (no late evenings). Saturday working 8:00 - 12:00 (Work from Home). Transport - Free onsite parking, discounted EV charging points, Cycle 2 work scheme, plus easy access via local train and bus routes.…