Customer Advocate​/Customer Service Representative

FULL JOB DESCRIPTION

We are seeking a highly organized and motivated Customer Advocate / Customer Service Representative to join our team. This role is essential in providing excellent customer service and ensuring smooth office operations. The ideal candidate will be the first point of contact for clients and visitors, demonstrating professionalism and a welcoming demeanor. This position requires strong Customer Advocate / Customer Service administrative skills, attention to detail, and the ability to multitask effectively in a fast-paced environment.

As a Customer Advocate / Customer Service Representative, you will be at the forefront, ensuring a seamless customer experience. Independently managing all facets of customer interaction, you’ll coordinate across functions to promptly address specific requests and needs. Your focus will be on providing transparent communication, preemptive solutions, and efficient order management, contributing to an overall frictionless experience for our customers. Report directly to the Supervisor, Customer Experience.

Independently manage all customer requests, covering orders, discrepancies, product inquiries, returns, and any exceptions throughout the order cycle, including physical inventory delivery.

Work collaboratively with all company channels (GSC, Pricing, SPA, A/R, Sales, and BUs) to ensure customer expectations are met, fostering a frictionless experience and building brand preference.

Maintain and cultivate relationships with regional Panduit customers and sales teams through effective communication and interpersonal skills.

Collaborate with Panduit sales to develop efficient methods for resolving external customer issues.

Monitor customer satisfaction through survey results, implementing corrective action plans to address dissatisfaction.

Propose and implement independent solutions for customer issues, coordinating with internal teams for timely resolution.

• If you are seeking a versatile part time remote work from home position, this is a fantastic opportunity for earning a good side income.
• Compile, sort and verify the accuracy of customer issues & data before it is entered.
• Act as an assistant to the HR Manager.
• Maintain logs of activities and completed work.
• Typing/Data Entry of confidential client and financial data.
• Perform other administrative tasks as assigned.
• General work.
• Data entry.
• Receive calls, texts & emails on my behalf.
• Book appointments & flight reservations.

• Ability to maintain confidentiality concerning financial information.
• Must display a high level of integrity and honesty.
• Must be organized and able to prioritize tasks efficiently and follow through on commitments.
• Must be a highly motivated, self‑starter who proposes solutions, rather than waiting for others to solve problems.
• Must be flexible, adaptable and actively intervene to create and foster positive change.
• Computer – laptop, tablet or smartphone is required to perform work.
• Internet connection required; any secure connection is acceptable.
• You should be able to work on your own from home without immediate in‑person supervision (who doesn't want that!).
• Read and follow written instructions.
• Typing is essential – data entry of at least 25 words per minute.

Ability to give feedback on various company services, product testing, and participation in online focus groups is needed.

Compensation:
Competitive, performance‑based compensation plus 401(k) with Carvana match, opportunity for overtime during busy seasons.

Fast Track Advancement Opportunities:
Stellar performers achieve higher pay rates sooner based on performance. With increases tied to individual performance, you could be earning $24+ by 12 months – hard work and stellar performance won’t go unnoticed.

Health & Wellness: 100% company‑paid healthcare premiums plus dental and vision benefits; wellness program to support mental, physical and financial health. Pets are family too! Benefit from our pet care savings program.

Time Off & Work‑Life Balance:
Generous paid time off (13 days for the first year, increasing to 20 days thereafter) plus 9 company‑paid holidays, including your birthday.

Education Support:
We support you depending on where you are in your education journey – if you’re looking to pursue a bachelor’s degree, we offer tuition reimbursement. If you already have a bachelor’s degree, we have a student‑loan repayment program.