Remote Client Care Specialist

Join to apply for the Remote Travel Client Care Specialist role at Exciting Travel Now
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As a Remote Travel Client Care Specialist, you will be an essential part of our team, guiding clients through every stage of their journey, from planning to safe return. You will ensure a seamless, stress‑free experience by assisting with travel arrangements, answering questions, managing updates, and resolving challenges with professionalism and care. The position is based in Illinois and offers full remote flexibility with hours that fit your lifestyle.

• Respond to client inquiries across email, phone, and messaging in a timely and professional manner.
• Support clients with booking modifications, cancellations, and special travel requests.
• Provide accurate, up‑to‑date information regarding destinations, travel documentation, and agency processes.
• Follow up to confirm travel plans and gather feedback post‑trip.
• Address concerns with empathy and efficiency to ensure client satisfaction.

• Remote flexibility – work from anywhere.
• Exclusive travel perks and access to industry‑only discounts.
• Professional growth – ongoing training and support from a dedicated team.
• Community of passionate travel enthusiasts.

• Excellent written and verbal communication skills.
• Background in customer service, ideally within travel, tourism, or hospitality.
• High attention to detail, strong organizational habits, and a proactive mindset.
• Tech‑savvy and able to learn new systems and booking tools quickly.
• Genuine enthusiasm for travel and helping others create memorable experiences.

• Not applicable

• Full-time

• Other
• Travel Arrangements