Remote Bilingual Call Center Representative

Remote Bilingual Call Center Representative (must live and work in WA State, no out-of-state hires)

Language Fluency in either:
Korean, Spanish, Russian, Vietnamese, and Chinese. (Must be fluent in one of the languages listed above to qualify for the role)

• Pay: $26.42 (Multilingual)
• Benefits: Salary and benefits are set by collectively bargained contract or Memorandum of Understanding, determined by our staff union
• Remote, Work from Home within WA state
• Will pay for travel for training week if over 60 miles away.
• Possibility of up to 10 days in Seattle HQ office per year
• Monday – Friday 8am – 5pm; NO WEEKENDS
• Generous Paid Time Off Package; 14 vacation days, 15 sick days per year, and 3 personal holidays
• Paid holidays + paid time off between December 24th – January 1st (excluding weekends).
• Up to $25 per month for Fitness Membership reimbursement or $300 Personal Fitness Equipment
• Up to $100 per month for Wi‑Fi (at‑home) reimbursement
• Up to $500 for Work from Home Equipment reimbursement
• No Paycheck Deductions – Fully Employer Paid family health, dental, vision and pharmacy benefits (including domestic partners)
• No Paycheck Deductions – Fully employer‑paid defined‑benefit pension through SEIU after 3‑full years of service
• Pet Insurance
• A generous leave package, including up to 24 weeks of parental leave after 1-year of employment
• Optional 401(k) with up to 2% employer match
• Additional benefits as explained in the CBA
• Position included in Bargaining Unit

SEIU 775 represents more than 60,000 long‑term care workers providing quality home care, nursing home care, and residential services in Washington, Montana, and Alaska. SEIU 775’s mission is to unite the strength of all caregivers, to create a better life for ourselves and those we care for, and to lead the way to a more just and equitable world.

You will be answering inbound phone calls from members. This is an inbound call center role; a representative handles 40 or more calls on a typical day. Qualified individuals may be asked to translate written materials or spoken interpretation during meetings or representational proceedings.

Other duties as assigned.

• Training
  
  Schedule:
  
  Hybrid. First 2 weeks in person training, followed by 2 weeks remotely, returning the 5th week to the Seattle office to take inbound calls with trainers’ support.
• Condition of employment:
  Must be able to commit to the five (5) weeks of training as shown above. (No time off allowed, no exceptions)
• Start Date:
  
  Monday, March 16th, 2026
• The MRC business hours are 8:00 am to 5:00 pm PST.
• Regular shifts are 8 hours per day, 5 days per week (Mon – Fri).
• May be required to do political work for candidates and member political education as part of job duties.
• May be required work outside of normal business hours to include weekends, evenings, holidays, etc.

• Experience in a call center environment, human services referral, information program, and social justice organizations are all a plus.

• Ability to work in fast‑paced environment
• At least 1 year of direct Customer service experience (restaurants, call center, retail, technical support, hospitality)
• Critical thinking aptitude
• Stable work history (not too many employment gaps, long periods of employment at one employer)
• Computer/Technical skills

Other relatable experience:
Receptionist, Data Collector, Data Collections, Billing, Insurance Claim, Collections, Multi Phone Line, Customer Service, Adjustment Claim, Sales, Inbound, Outbound.