Client Service Specialist

Please Note:

This is a remote position available in the state listed on this job. Additionally, employment with Bamboo

HR is contingent on passing both a background and credit check.

Join Bamboo

HR as a Client Service Specialist and help clients with hiring, performance management, and compliance. Gain valuable HR experience while working with a company that values doing the right thing for both clients and employees. Use your digital navigation and problem-solving skills to assist clients who can't get enough of our software . Whether working in-office or remotely, you'll be part of a supportive and fun team dedicated to creating exceptional client experiences.

• You’ll use quick digital navigation and problem-solving skills to answer questions
• We know people matter, and that is exactly why our Client Service Specialists strive every day to make magical moments with our clients.

A successful Client Service Specialist will:

• Provide world-class customer service via phone, email, and chat communications with clients
• Develop an understanding of how information connects in Bamboo
  
  HR products to quickly navigate to the core of client issues
• Learn how to guide clients in Bamboo
  
  HR performance management, time-tracking, onboarding, and applicant-tracking systems
• Quickly think on your feet to work through complex questions and come up with creative solutions
• During training, you'll spend at least 6 hours per day on the phone. After training, your schedule will include 4 hours of phone support and 4 hours of chat support each day.
• Be proactive in working independently while also thriving in a team-based environment with other Client Service Specialists
• Keep up to date on new features and products to maximize value for clients
• Engage in upselling and customer retention activities, utilizing Bamboo
  
  HR strategies to enhance customer satisfaction and loyalty
• Do your best, focused work, from 9 am to 6 pm, Monday through Friday (no nights or weekends!)

What You Need to Get the Job Done

• You're available for in-office training during your training (which takes approx. 2 weeks, dependent on performance), before choosing between in-office or remote work
• Your remote work setup has a dedicated workspace, free from distraction with high-speed, reliable internet
• You have 1-2 years of relevant customer service or technical troubleshooting experience, with a strong ability to deliver exceptional customer care, take initiative, and exceed client expectations.
• You have excellent interpersonal communication with clients and co-workers
• You have talked with customers over the phone, demonstrating a passion for customer care and championing high levels of client satisfaction.
• You have strong attention to detail and the ability to work in a fast-paced environment
• You're able to break down complex problems and explain them in a clear and simple way
• You’re articulate and concise in both written (type 40+ words per minute) and oral English communication
• Demonstrate strong resiliency and the ability to work through difficult situations, thriving in a metric-oriented environment and consistently achieving goals and milestones both during training and throughout the role.
• AI at Bamboo
  
  HR:
  At Bamboo
  
  HR, we believe in leveraging cutting-edge technology to empower people and transform HR. We're actively integrating AI into our solutions and workflows to enhance efficiency and drive innovation. To that end, we're looking to our existing team members and future hires to share this forward-thinking mindset: individuals who are curious about AI's potential, eager to learn and adapt, and ready to explore how intelligent tools can elevate their work along with Bamboo
  
  HR'simpact on setting people free to do great work. Join us in reimagining the future of HR!
• Comprehensive health, life, and disability insurance
• Generous leave policies that include 4 weeks of vacation, 12 company holidays, parental leave, and volunteer time off so you can enjoy quality of life

At Bamboo

HR, we're building something different: we're building a people intelligence platform that transforms HR and sets people free to do great work! We're a proven market leader driving innovation while building lasting success through thoughtful, sustainable growth. Here, you'll find a place that champions growth: both professional and personal, both individual and collective.

We invest in potential, giving you the space to stretch your capabilities and turn good ideas into reality while providing the safety net of a supportive, values-driven culture. Our approach combines meaningful work with meaningful lives, offering competitive benefits, professional development, and the flexibility to thrive both in and outside the office.

What sets us apart isn't just what we do, but how we do it: with openness, integrity, and a shared commitment to doing the right thing. Join us in creating HR software that makes work better for everyone, while we make work better for you.

Bamboo

HR is committed to the full inclusion of all qualified…