CSR & Dispatch

Your Role

You will be the front line of communication between clients, chauffeurs, and operations. You must manage time‑sensitive requests, calmly handle high‑end clientele, and coordinate vehicles in real time. This role blends customer care with logistical control.

• Customer Service: Answer calls, Whats App, texts, and emails promptly with a professional tone;
  Assist clients with booking requests, ETA inquiries, changes, and concerns;
  Provide polished service aligned with Forbes Travel Guide standards.
• Dispatch: Monitor ongoing jobs via dispatch software (Limo Anywhere or similar);
  Assign trips efficiently based on location, vehicle type, and chauffeur availability;
  Communicate updates clearly with chauffeurs via phone, SMS, or app;
  Handle unexpected delays, traffic, or last‑minute changes with grace.
• Administrative: Confirm ride details in advance (flight tracking, hotel pickups, VIP notes);
  Record trip activity and elevate issues to supervisors when necessary;
  Assist in reporting errors, delays, or client concerns to management;
  Fluent in English (spoken and written); 1+ year experience in customer service, dispatch, or call center environment;
  Fast and stable internet, headset, quiet work environment;
  Proficient in Google Sheets, Whats App, Gmail, and dispatch apps;
  Strong attention to detail and ability to multitask under pressure.

• Experience with U.S.
  
  -based transportation companies or travel industry.
• Familiarity with Limo Anywhere software.
• Background in hospitality, hotels, or VIP guest relations.
• Miami geographic knowledge.

• Calls answered in under 3 rings.
• 100% booking accuracy.
• Chauffeurs dispatched on time.
• Clients feel like VIPs—every interaction.
• Starting salary: $400-600/month (with performance‑based bonuses).
• Bonus opportunities based on quality and accuracy.
• Long‑term growth within the company for top performers.
• Work-from-home flexibility.
• Direct mentorship from Limo Miami’s leadership.