Customer Service Representative

Overview

Are you a quarterback looking for a team to guide, while receiving the support you need to grow?

Lets be real - this job isn't for everyone. If you're just looking to coast through the workday, make excuses, or do the bare minimum, this isn't for you. But if you are driven, value building customer relationships, take pride in your community, and want to build a solid career with great pay, keep reading.

At Handyman Connection of Lansing, we’re not just looking for task-doers—we want relationship builders who take pride in their work, keep their word, and always look for ways to improve. If you thrive in a customer-first, quality-driven environment, you’ll feel right at home here.

What We're Looking For:

We are seeking a dynamic and organized Customer Service Representative to drive sales growth while ensuring efficient coordination of our craftsmen. This hybrid role is pivotal in managing client relationships, overseeing job scheduling, and ensuring projects are completed to the highest standards. If this sounds like you, you might be exactly who we're looking for at Handyman Connection of Lansing!

Benefits:

• Competitive salary with uncapped performance-based incentives
• Paid time off
• Potential for hybrid work after initial training period
• Fantastic company culture - we care about our team and do a lot more than just work together, including company outings and volunteer opportunities
• Training & development opportunities for advancement
• Employee discounts on services
• Company swag

Apply today to become Handyman Connection of Lansing's next Sales & Production Coordinator!

• Sales & Customer Engagement:
• Promptly respond to inbound leads and inquiries
• Conduct virtual consultations to assess client needs and pre-qualify to determine if we are a good fit
• Prepare and present detailed estimates and proposals for small jobs
• Follow up on open proposals to close sales effectively
• Maintain accurate records in the CRM system
• Production Coordination:
• Schedule jobs and assigning appropriate craftsmen based on skill set and availability
• Communicate job details and expectations to the field team
• Monitor job progress, ensuring timely completion and quality standards
• Address any on-site issues or client concerns promptly
• Coordinate procurement of necessary materials and supplies
• Administrative Duties:
• Maintain up-to-date project documentation
• Assist in job costing and post-project evaluations
• Generate reports on sales performance and project statuses

• Strong telephone and written communication skills
• Experience working in a Customer Service Role or Telemarketing Role preferred
• Outgoing personality; enjoys working with people
• Able to manage small business details while working independently
• Manage time and responsibilities - scheduling, customer support, job tracking, billing, staff communications, phone calls, etc.
• Confident with typical office equipment and computer skills - especially Microsoft products such as Outlook, Excel, Word, and Power Point
• Confident in selling over the phone
• Experience handling customer payments
• Effective problem solving ability with attention to detail
• Excellent communication and interpersonal skills
• Proficiency with CRM systems and scheduling tools
• Knowledge of home repair and light remodeling is a plus
• Pay: $18-20/hour + performance based bonuses

Apply to Handyman Connection of Lansing and together we’ll improve the homes and lives of our customers throughout Lansing area!

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, disability status, protected veteran status, or any other characteristic protected by law.

Flexible work from home options available.