Part time Client Care Coordinator Job Rhode Island USA,Customer Service/HelpDesk

Client Care Coordinator Application
Work from Home Position. Training is done remotely as well.

All candidates must be 18yrs+. RI/MA preferred as that is where our service area is. Will consider out of state if meet all requirements, have relevant experience and located in same time zone as RI or within a 1hr time zone difference.

Client Care Coordinator

For coverage on the office phones/emails and carrying out all those requests including scheduling appointments & more. Must be flexible and able to accommodate the below hours...

Full-Time Client Care Coordinator Position

30-40hrs per week. Shifts vary between 9-5pm (Day Shift) 9-1pm or 9-2pm & 3-5pm (Split Day Shift) & 7-9pm (Night Shift). It will require 2 weekends (or 4 weekend days) per month.

* Occasional check-ins every 2-3hrs on holidays to monitor for urgent/emergency

Part-Time Client Care Coordinator Position

8-15 or 15-25 hours per week. Shifts vary between 9-5pm (Day Shift) 9-1pm or 9-2pm & 3-5pm (Split Day Shift) & 7-9pm (Night Shift). It will require 2 weekends per month.

* Occasional check-ins every 2-3hrs on holidays to monitor for urgent/emergency

Fill-In Client Care Coordinator / Office Assistant Position

4-10+hours per week. Fill in Client Care Coordinator portion would require 1-4+ days of coverage per month for our client care coordinators (may include both weekends & weekdays)

Qualifications:

Prior professional experience working with animals or in the pet care industry ideal

Knowledge of some veterinary terminology, animal preventative healthcare, common dog/cat breeds and common pet medications/conditions ideal

Administrative or Reception experience required; at least 1-2 years

Experience working in a busy office setting. Prior scheduling and coordinating experience preferred. 100% of duties are carried out via email/computer/phones

Must be able to type at least 40-60 WPM. The office can get very busy and you will receive anywhere from 100-200 emails per day during the weekdays (Mon-Thurs) and anywhere from 60-100 emails per day on the weekend days (Fri/Sat/Sun) This may increase during our busy periods and as the business continues to grow.

Must pass a background screening

Excellent written and verbal communication skills required

Strong customer service skills & strong attention to detail

Ability to prioritize, organize and problem solve and follow directions.

Must be extremely organized & always on top of things.

Word and smartphone literate

Ability to multi-task via phone, text and email

Will require someone with a flexible schedule

Job Duties:

Learning and utilizing the online scheduling system and online billing/payment system

Scheduling client appointments:
Pet sitting visits, dog walking schedules, overnight sitting, and meetings with staff and clients.

Confirming incoming pet care assignments with sitters and clients

Sending clients estimates and entering payments

Confirming all reservations 3 days prior to the start of service

Ensuring that all incoming client requests and communications comply with company policy as well as the law.

Keeping client management system and cloud drive documents up to date at all times

Answering phones and returning emails/calls promptly

Pay:

$15-$16 per hour depending on experience, ability and flexibility. Training Rate: $14/hr

* Time & 1/2 for any holiday worked

Ability to work from your home office.

Opportunity for advancement.

Take your dog to work with you.

Discounted Pet Care Services.

Note: All qualified candidates will be required to undergo a background check.

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