Customer Care Specialist - Work From Home

[Customer Service / Remote] - Anywhere in U.S. / Up to $30 per hour / Benefits - As a Customer Care Specialist at Veracyte, you will:
Efficiently manage and monitor orders and cases from submission to completion, ensuring timely resolutions and clear communication with customers;
Perform outbound communication with physician offices through phone, fax, email, and other channels to efficiently resolve order issues;
Address inbound calls with empathy and precision, by resolving customer inquiries and providing comprehensive support;
Collect and analyze customer feedback and trends to develop actionable strategies for continuous improvement, sharing insights with relevant teams.