Customer Service Representative

Job Overview

Apply now to begin a career you are proud of. We offer a 100% remote/telework position with a successful candidate home office within 50 miles of the following locations:
Boise, Idaho and surrounding areas, Mountain Home, Idaho Falls, Pocatello, Twin Falls, Nampa;
Billings, Montana;
Glendive, Montana;
Miles City, Montana;
Sidney, Montana;
Sheridan, Wyoming;
Rapid City, South Dakota. In‑office/onsite positions are also available in Boise, .

• Start Date:
  
  February 23, 2026
• Rate of pay: $18.50 per hour ($1 additional hourly for Spanish speakers)
• Paid Training:
  Monday – Friday, 8 a.m. – 5 p.m. MST
• Shift after training: 9 a.m. – 6 p.m. MST or 9:30 a.m. – 6:30 p.m. MST
• No weekends, holidays, or shifts past 7:30 p.m. MST
• 15% shift differential for work outside 8 a.m. – 5 p.m., Monday – Friday
• Employee Incentive Program

• Benefits start on your first day (medical, dental, vision, FSA, HSA with employer contribution, life insurance, voluntary accidental death and dismemberment, employee assistance program)
• Accrue up to 14 days of paid vacation per year
• Additional paid sick time
• 11 paid holidays per year
• Education assistance (beginning after 1 year of employment)

MDU Resources Group, Inc. serves an 8‑state region with customers across eight states. Our utility companies include Cascade Natural Gas Corporation, Great Plains Gas, Intermountain Gas Company, and Montana‑Dakota Utilities.

• Build trusted relationships with customers through education of available programs and services.
• Provide extraordinary customer service and case management while meeting call center productivity and quality standards.
• Identify, maintain, and protect customer accounts and information.
• Handle incoming gas and/or electric emergencies to ensure proper action is taken.
• Place safety as #1 priority.
• Communicate verbally and in writing to customer inquiries and requests and generate required field activities.
• Respond to emergency calls following established guidelines and procedures; new hires generate required emergency requests after 90 days.
• Research and independently resolve customer issues using various tools.
• Apply company collection practices, perform credit checks, calculate deposit requirements, offer payment plans and arrangements, and educate customers regarding energy assistance programs.
• Perform other tasks and special projects as assigned.

• High school diploma or GED equivalency.
• One year experience in a call center or two years of general customer service experience.

• Bi‑lingual in Spanish.
• Working knowledge of customer service skills at a level normally acquired through completion of a two‑year degree in business or related field.

• Must be within 50 miles of an MDU/Intermountain Gas District Office.
• Must have access to adequate high‑speed internet with a minimum download speed of 50 Mbps.
• Able to provide a safe, ergonomic, quiet, and distraction‑free home office workspace.
• Ability to work independently remotely with minimal in‑person interaction.
• Comfortable corresponding via phone and video for team interaction and development.
• Must comply with all company rules and policies while working outside the office.
• Must protect company information and comply with relevant security policies.

• Must take all measures necessary to protect networks, devices, programs and data from cyber‑attack, damage or unauthorized access.
• Must be legally authorized to work in the United States; no sponsor ships considered.
• May be required to maintain a valid driver’s license.
• Must adhere to utility group dress code (business casual).
• Work any established shift, which may include emergency coverage on evenings, weekends, and holidays.
• Due to extensive training, employees are not allowed to bid outside the Customer Service Center for 12 months from employment.
• Subject to pre‑employment drug testing and background checks.

$18.50

January 18, 2026, at 11:59 p.m. MST

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, review the Know Your Rights notice from the Department of Labor.