Customer Experience Agent

Customer Experience Agent – Online Marketplace & Live Shopping (MUST RESIDE IN ARIZONA)

Location:

Phoenix, AZ (commuting distance required) | Remote/Hybrid

About Us:

Join a leading live shopping platform where community, entertainment, and commerce come together. Our fast-growing marketplace features everything from fashion and electronics to collectibles and live plants, and we’re passionate about enabling anyone to turn their passion into a business.

As a Customer Experience Agent, you’ll be the first point of contact for customers with questions or issues on the platform. You’ll monitor different queues in Zendesk (our CRM), responding to tickets from buyers and sellers with empathy and efficiency. Supported by clear documentation and SOPs, you’ll ensure every customer feels heard and supported. Expect to handle a high volume of tickets, typically 50-80 per day, via email support.

• Eager to launch a career in a fast-paced, innovative environment.
• Willing to learn new systems and tools (Zendesk, Kustomer, Intercom, etc.).
• Strong customer-first mentality and proactive problem-solving skills.
• Weekend availability required.
• Interest in ecommerce and marketplace operations.
• Bachelor’s degree or college experience preferred.

• Agents are expected to work a full-time, 40-hour weekly schedule within the following operational hours. Open availability is required for all listed hours, including holidays.
• Mon-Sun between 5:00 AM - 11:30 PM PST (example most common shifts: 5:00-2:00pm, 1:30pm-10:30pm, 2:00pm-11:00pm, 2:30pm-11:30pm PST)
• Shift Bids:
  Conducted quarterly. Shift assignments are determined based on performance and seniority.

• Generous holiday and time off policy.
• Health insurance options (medical, dental, vision).
• Work-from-home support and home office setup allowance.
• Monthly allowances for cell phone, internet, wellness, and platform usage.
• Annual childcare allowance and lifetime family planning benefit.
• Retirement plans (401k with employer match up to 4% of base salary).
• Paid parental leave (16 weeks) and gradual return to work.

This is a Permanent position based out of Phoenix, AZ.

The pay range for this position is $49,920.00 - $60,008.00 per year.

This is a hybrid position in Phoenix, AZ.

This position is anticipated to close on Jan 17, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.