German Speaking Customer Support; ebikes fully remote Europe

Overview

German-Speaking Customer Care – Bike Expert (Remote)

Category:
Customer Support / E-Mobility

Location:

Remote – Work From Home (Europe)

Employment Type:

Freelance / B2B Contract

Languages

Required:

German (native/fluent), English (B2+)

About The Role

We are partnering with an innovative European e-mobility company that is redefining how people experience sustainable transportation. They are looking for a German-speaking Customer Care – Bike Expert to join their fully remote team and provide high-quality support throughout the customer journey. This role suits someone who enjoys customer interaction, works well independently, and has a genuine interest in bikes, technology, and sustainable mobility.

• Handle customer inquiries via email, chat, and occasional phone support
• Advise customers on selecting the most suitable e-bike based on their needs
• Provide accurate product information and personalized recommendations
• Support customers with orders, deliveries, warranties, and after-sales queries
• Collaborate with internal teams to resolve escalated cases
• Maintain excellent service quality and customer satisfaction
• Contribute ideas to improve customer experience and internal processes

Required:

• Ability to work as a freelancer or via own company (B2B cooperation)
• Native or fluent German with strong written and verbal communication skills
• English at B2 level or higher
• Previous experience in customer support, service, or a customer-facing role
• Comfortable working remotely and managing tasks independently
• Strong problem-solving skills and customer-oriented mindset

Nice to have:

• Interest or background in bikes, e-mobility, or tech products
• Experience supporting customers in an e-commerce environment

• 100% remote position – work from anywhere in Europe
• Flexible working hours within a broad daily schedule
• Freelance compensation with long-term collaboration potential
• Product training and continuous support
• Opportunity to work with a sustainability-driven, international team

You will play a key role in helping customers make informed decisions while supporting the growth of a company focused on greener mobility solutions. Your expertise will directly impact customer satisfaction and long-term success.