Customer Service​/Tech Support Rep – Financial; Remote

Employer Industry: Financial Services

• Base salary of $15/hr, with additional pay based on qualifications and experience
• Daily Pay enrollment option to access pay early
• Paid training and performance-based incentives
• Comprehensive benefits including medical, dental, and vision insurance, 401(k) retirement plan, and paid time off
• Opportunities for career advancement with 80% of managers promoted from within
• Work-from-home convenience with a supportive and inclusive culture

• Provide inbound customer support using a call flow guide
• Resolve technical issues related to hardware, software, and client products
• Track, document, and retrieve information in databases
• Offer additional products and/or services
• Deliver exceptional customer experiences with a positive attitude

• 1+ year of customer service experience
• Technical support experience preferred
• High school diploma or GED
• Ability to work in a quiet, distraction-free environment from home
• Strong problem-solving skills and computer navigation skills

• Experience in a technical support role
• Eagerness to learn new technologies
• Proficiency in fast-paced multi-tasking
• Ownership of a desktop or laptop for testing purposes
• Strong focus on building customer relationships