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Senior Customer Success Leader — Remote, Equity
Remote / Online - Candidates ideally in
Grand Rapids, Kent County, Michigan, 49528, USA
Listed on 2026-01-09
Grand Rapids, Kent County, Michigan, 49528, USA
Listing for:
CertifID, LLC.
Remote/Work from Home
position Listed on 2026-01-09
Job specializations:
-
Customer Service/HelpDesk
Technical Support, CRM System -
IT/Tech
Technical Support, CRM System
Job Description & How to Apply Below
A leading cybersecurity firm is seeking a Senior Customer Success Manager in Grand Rapids, Michigan. This role involves managing a diverse portfolio of enterprise and mid-market customers, ensuring they receive the necessary support throughout the post-sale lifecycle. Ideal candidates should possess over 7 years of experience in customer success, have proficiency with CRM tools such as Salesforce, and demonstrate exceptional communication skills.
This position offers flexible vacation, health insurance, and a vibrant company culture focused on professional growth.
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Position Requirements
10+ Years
work experience
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