Customer Support Specialist

Who We Are ?

Ubeya is the workforce management platform behind some of the world's biggest moments. From Wembley Stadium to Wimbledon, Emirates to Johan Cruyff Arena, when tens of thousands of people show up, Ubeya makes sure everything runs smoothly behind the scenes.

We’re a fast-growing B2B2C SaaS company helping global enterprises and staffing agencies plan, manage, and pay large, dynamic work forces with ease. Our platform is used every single day to keep operations agile, teams empowered, and businesses ready to scale.

Ubeya, huh? The name is inspired by the Japanese concept of the 'Great Room', a space where people come together to solve problems and tackle urgent matters. Collaboration and efficiency are at the heart of everything we do.

Our team builds technology with real-world impact, tackling complex challenges at scale, and turning ideas into solutions that make a difference for thousands of users worldwide.

Are you in ?

We're looking for Customer Support Specialists to join our team and be the bridge between our innovative platform and our users. You'll help customers get the most out of Ubeya, understanding their needs and providing clear, actionable guidance.

Working Model: This is a shift-based, hourly role that combines structure with flexibility. You will work across a mix of day and evening shifts, with schedules defined in advance. Some shifts are office-based, while others are remote, creating a hybrid work model. The role operates Monday through Friday, with occasional Sunday shifts as part of a rotating schedule, and participation in a Saturday on-call rotation.

The shift structure provides consistency in assigned days and shift types, while still allowing for variety and adaptability in a dynamic support environment.

• Provide technical support, quickly understanding issues and offering actionable solutions.

• Conduct product training sessions for small to medium-sized businesses worldwide.

• Collaborate with Customer Success, Support, and QA teams to troubleshoot problems.

• Help customers optimize their use of Ubeya, offering guidance from their perspective.

• Contribute to support documentation, FAQs, and training materials.

• Be a visible, approachable member of the Support team, building strong relationships with customers.

• Background in training, coaching, or instructional roles.

• Fluent English communication skills and a customer-first mindset.

• Passion for technology with the ability to quickly understand and explain software.

• Strong problem-solving skills and ability to deliver solutions clearly.

• Independent, self-motivated, and comfortable working from home with trust.

• Energetic, proactive, and ready to jump in wherever needed.

• Comfortable working in a shift-based model, including occasional weekends.

• Customer-Centric: We evolve rapidly to meet clients’ needs, ensuring they always have the latest tools for success.

• Innovative & Excellent: Innovation drives us. We push boundaries to reimagine staffing and workforce management.

• Empowered & Collaborative: Ubeya connects businesses, workers, and staffing firms for seamless teamwork and growth.