Customer Service Representative

100% remote/telework position with successful candidate home office within 50 miles of the following locations in Idaho (Boise and surrounding areas, Mountain Home, Idaho Falls, Pocatello, Twin Falls, Nampa), Montana (Billings, Glendive, Miles City, Sidney), Wyoming (Sheridan), and South Dakota (Rapid City). In‑office/onsite positions are also available in Boise, .

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Start Date:

February 23, 2026

• Rate of pay: $18.50 per hour ($1 additional hourly for Spanish speakers)

• Paid training:
Monday – Friday, 8 am – 5 pm MST

• Post‑training shift assignment: either 9:00 am – 6:00 pm MST or 9:30 am – 6:30 pm MST

• No weekends, holidays or shifts past 7:30 pm MST

• 15% shift differential for any time worked outside 8:00 am – 5:00 pm, Monday – Friday

• Employee Incentive Program

• Benefits: medical, dental, vision, FSA, HSA (with employer contribution), Life Insurance, Voluntary Accidental Death & Dismemberment, Employee Assistance Program

• Paid vacation: up to 14 days per year

• Paid sick time

• 11 paid holidays per year

• Education assistance (after 1 year of employment)

Builds trusted relationships with customers from one or more service territories through education of available programs and services. Provides extraordinary customer service and case management while consistently meeting call center productivity and quality standards. Responsible for properly identifying, maintaining, and protecting customer accounts and information. Responsible for receiving and handling incoming gas and/or electric emergencies by obtaining adequate information to ensure proper action is taken.

Normally works under general supervision and given a certain degree of latitude in decision making. Responsible for placing safety as #1 priority in day‑to‑day work routine for self and others.

• High school diploma or GED equivalency; and
• One‑year experience in a call center or two years of general customer service experience.

• Bi‑lingual in Spanish.
• A working knowledge of customer service skills and knowledge at a level normally acquired through a two‑year degree in business or related field.

• Must be within 50 miles of an MDU/Intermountain Gas District Office.
• Must have access to adequate high‑speed internet with a minimum download speed of 50 Mbps to ensure reliable, consistent connection to the company’s network.
• Able to provide a safe, ergonomic, quiet, and distraction‑free home office workspace.
• Ability to work in an individual environment with remote support and without regular or consistent in‑person interaction.
• Comfortable corresponding via phone and video for team interaction and development.
• A department may have additional requirements that must be followed by an employee, in addition to company‑wide requirements.
• Professional conduct while performing the Company’s business from a location outside of the Company’s office will be held to the same standard as if the employee was in the office. While telecommuting, the employee remains obligated to comply with all job requirements and responsibilities, in addition to all Company rules, practices, instructions, applicable provisions, and policies.
• Consistent with the Company’s expectations of information security for employees working at the office, the employee will protect Company information from unauthorized disclosure or damage and will comply with federal, state, and Company rules, policies, and procedures regarding disclosure of public and official records.

• Must take all measures necessary to protect networks, devices, programs and data from cyber‑attack, damage or unauthorized access.
• Must be legally authorized to work in the United States; no sponsor ships considered.
• May be required to maintain a valid driver’s license.
• Must adhere to utility group dress code, which is a business casual environment.
• Work any established shift, which may include emergency coverage on evenings, weekends, and holidays.
• Due to extensive training, employees are not allowed to bid outside the Customer Service Center for twelve (12) months from employment.
• Subject to pre‑employment drug testing and background checks.