Customer Service Representative; Remote

Customer Service Representative (Remote)

Join Globe Life and apply for the Customer Service Representative (Remote) role. At Globe Life, we are committed to empowering our employees with the support and opportunities needed to thrive at every stage of their career. This remote role offers professional development, increased earning potential, and a secure work environment.

Could you be our next Customer Service Representative? In this role you will provide superior customer service, ensuring all inquiries and issues are handled promptly and professionally using multiple systems. You will focus on first contact resolution and high customer satisfaction, maintaining adherence to defined operational standards for CSRs (attendance, utilization, call quality, etc.). You will act as a first-tier support for all customer inquiries and assist with important department and company initiatives as needed.

This is a remote/work-from-home position.

• Assist with daily call volume (service level takes priority).
• Provide accurate resolutions to customer inquiries professionally and courteously.
• Ensure customer needs are met on every interaction (phone, email, written correspondence, etc.).
• Meet Quality Assurance Requirements and other key performance metrics.
• All other duties as assigned.
• Excellent verbal & written communication skills.
• Excellent listening skills and the ability to ask probing questions, understand concerns, and overcome objections.
• Proficient in Microsoft Office Suite, specifically Word, Excel, Outlook, and internet for business use.
• Knowledge of customer service principles and practices.
• Teamwork – commitment to team and organizational goals.
• Customer Service Focus – demonstrate a focus on listening and exceeding service and quality expectations.
• Professional and friendly attitude and ability to quickly develop rapport with customers.
• Have flexibility in your schedule.
• Be detail-oriented.
• Ability to professionally handle and resolve escalated issues.
• Reliable and predictable attendance of your assigned shift.
• Ability to work Full-Time and/or part-time based on the specific position.
• Monday to Friday schedules, no weekend phone schedules.

• High school diploma or equivalent.
• Heavy computer and phone usage.
• Ability to sit 90% of the workday.
• Willingness to work shift work and overtime is required.

• Competitive compensation designed to reflect your expertise and contribution.
• Comprehensive health, dental, and vision insurance plans.
• Robust life insurance benefits and retirement plans, including company-matched 401k and pension plan.
• Paid holidays and time off.
• Parental leave.
• Subsidized all-in-one subscriptions to support fitness, mindfulness, nutrition, and sleep goals.
• Company-paid counseling for mental health and stress management.
• Continued education reimbursement eligibility and company-paid FLMI and ICA courses.
• Discounted Texas Rangers tickets.

Entry level

Full-time

Other

Insurance

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