Flex Banker - Customer Solutions Center

Flex Banker I – Customer Solutions Center

Join to apply for the Flex Banker I – Customer Solutions Center role at The Washington Trust Company
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Customer Service Representative/Flex Banker (Hybrid)

We’re looking to add to our Call Center team. If you’re an experienced banking professional, or have similar work experience with skills that will successfully assist you to grow into this role, this opportunity may be for you.

Hybrid on-site/remote work schedule

• Process customer transactions accurately while actively engaging with the customer over the phone
• Understanding and applying bank policies and procedures
• Provide a superior banking experience for the customer through a relationship building approach
• Proactively seek and recommend the best products and services to fit the customer’s needs
• Contribute to the achievement of sales objectives

• Enthusiasm for working with customers
• Professional telephone skills and the ability to deal effectively with customers while assisting with problem resolution
• Possessing the initiative to be successful
• Proven experience in a customer service environment, prior banking, or financial services experience a plus
• An understanding of personal finance which includes bank products and services
• Strong computer skills with the ability to navigate various banking computer systems
• Experience dealing with confidential customer information
• The ability to initiate and maintain conversations that result in customer trust and banking relationships
• Great listening skills to identify products and services to meet customer needs
• Flexibility to adapt to ongoing business changes
• Bilingual language skills (English/Spanish) preferred

• Exceptional training and professional development from day one; classroom and on-the-job training with experienced mentors to support you
• A Career Development Plan with monetary increases and bonuses at achieved milestones
• The opportunity to build successful relationships with business partners throughout the organization
• Achievable individual sales goals that pay quarterly incentives while contributing to overall success of the branch team and organization
• Comprehensive benefits package, wellness program and generous tuition reimbursement for qualified coursework
• A friendly employee work environment with a culture of pride and commitment to customers and community
• Community service opportunities where you are encouraged and recognized for participation and giving back to your community

Must be available for 40 hour shifts during the following branch hours:
Monday-Friday 8:30 AM–6:00 PM, Saturday 8:30 AM–1:00 PM. Saturdays availability required, frequency dependent on need.

Our employees enjoy a comprehensive benefits package, which includes health and welfare benefits, paid time-off, work-life program, and a 401(k) plan. We believe employees who are valued, recognized, rewarded and empowered, will achieve personal and professional growth. Apply today and find out why we have been voted one of the Best Places to Work in Rhode Island since 2011!

The Washington Trust Company, and each of its subsidiaries and affiliates are committed to providing equal employment opportunities to all employees and applicants as protected by state and/or federal law.

• Entry level

• Full‑time

• Finance and Sales
• Banking

Warwick, RI | $38,250.00–$59,000.00 | 21 hours ago