Remote Engagement Player Coach - EST​/CST

Overview

Remote Engagement Player Coach - EST/CST

Join to apply for the Remote Engagement Player Coach - EST/CST role at Amplity.

Amplity powers biopharma innovation through expert-led teams that deliver contract medical, commercial + communications excellence. We support clients across the drug lifecycle with flexible, specialized services and a focus on improving patient outcomes through executional excellence.

The Remote Engagement Player Coach is responsible for performing the duties of a Remote Engagement Sales Representative while also guiding and coaching the team to achieve performance metrics and deliver results. This dual-role position splits responsibilities between being an individual contributor and supporting the team as a coach. The Player Coach may assist with interviewing, call monitoring, and other team-related activities.

This role works collaboratively with program leadership, including Sales Managers, Supervisors and the Program Director, to execute program-specific activities and responsibilities.

• Ensure effective communication with Amplity leadership team and client
• Perform the duties of a Remote Engagement Sales Representative, including:
• Engaging with customers via remote channels (e.g., phone, email, virtual platforms) to promote products and services
• Building relationships with customers and identifying opportunities to meet their needs
• Achieving individual performance metrics and sales targets set by the program
• Guide and coach fellow team members to achieve performance metrics by:
• Communicating team objectives in ways that promote teamwork and create a strong sense of shared goals among team members
• Providing constructive feedback on the quality and content of calls, leveraging approved Coaching Guide forms
• Supporting the team with effective performance strategies and best practices for product discussions and selling skills
• Assist with call monitoring and other coaching activities in collaboration with the Program Director
• Monitor team productivity and individual contributions to ensure compliance with policies and processes, addressing issues through corrective action as needed
• Provide support in creating and delivering individual development plans and performance appraisals for team members according to Amplity’s performance management policies and standards
• Create and maintain a team-oriented, productive, and positive work environment through individual and team meetings
• May assist with interviewing and selection processes for new hires or backfills
• Help with onboarding new inside remote engagement representatives to ensure new hires feel part of the team and understand roles and responsibilities
• Provide administrative oversight as needed – maintain documentation of team members' attendance, schedules, and other operational requirements
• Provide new product, sales, compliance, and Amplity training for new employees
• Assist team members with utilization of all technology requirements: CRM use, call and interaction activity reports, sales reports, and others as needed
• Ensure compliance with state/federal employment laws, corporate HR policies, and personnel policies, procedures, and guidelines
• Other duties as assigned

• BA/BS degree or equivalent experience
• Relevant experience in a sales or position supporting role, preferably remote or inside sales
• Previous experience in a coaching or mentoring capacity preferred
• Experience in aesthetics, pharmaceutical, or healthcare industry desired
• Successfully complete all Amplity and company required training
• Willingness to cover all time zones as needed
• Travel 20%+ as needed for company training and meetings
• Proficiency in Microsoft Office Suite, including TEAMS

• Problem-solving skills
• Excellent written, verbal, interpersonal, and listening skills
• Strong attention to detail and organizational skills

• Communication Skills
• Decision Quality
• Business Acumen
• Planning
• Driving for Results
• Interpersonal Savvy
• Customer Focus
• Motivating Others

All positions at Amplity have a responsibility to demonstrate our EPIIC Values in order to uphold our high-service standards.

Excellence:
We set high standards. We are solutions-focused and achieve outstanding results with a professional and positive attitude.

Passion:
We love what we do. Our energy inspires, engages, and motivates others.

Innovation:
Our ideas set us apart. We are curious and bold and challenge traditional ways of working.

Integrity:
We are open, honest, and transparent. We do the right thing with courage and understanding.

Collaboration:

We are better together. We actively seek the participation of others to achieve greater outcomes.

Amplity powers biopharma innovation through expert-led teams that deliver. Our people-driven, tech-enabled DNA fuels everything we do. We help clients launch products and operate smoothly with precision across all business shapes, sizes and specialties.