Care Inbound Revenue Specialist Remote

Overview

Welcome to the intersection of energy and home services. At NRG, we’re driven by our passion to create a smarter, cleaner and more connected future. Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are.

Join the Smart Home team to create smarter, safer and more sustainable homes.

Inbound Service & Sales Specialists excel in offering equipment and plan upgrades, tailored system relocation packages to retain loyal customers, and educate clients on opportunities to save money and optimize their Smart Home experience. This role combines customer support with consultative sales.

You will master our internal troubleshooting processes and adopt a consultative sales approach that prioritizes customer needs. Strong communication and interpersonal skills are key to thriving in a fast-paced, dynamic environment. A passion for sales, delivering professional customer service, and a problem-solving mindset will enable you to achieve your monthly goals. You ll join a supportive, high-energy team that values collaboration and shared success.

As an Inbound Service & Sales Specialist, you ll work closely with leaders across departments, your direct supervisor and performance coach, as well as upper management, to ensure success for you, the customer, and Vivint.

• Drive and Adaptability: Must demonstrate strong determination and flexibility to overcome challenges. Success in this role means handling rejection with confidence and pushing through obstacles to identify and enact appropriate solutions.
• Achieving Steady Sales Performance: Must consistently meet or exceed monthly and quarterly targets, showcasing a proven ability to deliver results and drive Vivint s continued revenue growth.
• Clear and Compelling Communication: Must be able to simplify complex product offerings and present them in an enticing way, ensuring customers understand the value of their new system and how it meets their unique needs.
• Commitment to Continuous Learning: Must stay current on evolving products, services, industry trends, and sales strategies. Curiosity and innovation are key to maintaining success in a dynamic market.

• Must be at least 18 years old
• Must obtain a Burglar Alarm License (paid for by Vivint)
• Proven experience in sales or a customer-facing role, preferably in a customer upgrade or sales specialist capacity
• Proficient with computer functions and ability to utilize software, databases, scripts, and other resources
• Must be able to type a minimum of 40 wpm
• Cannot be located in CA, CO, CT, DC, KY, ME, NJ, NY, or WA

• High School diploma / GED Equivalent

• Work-from-home employees cannot be the primary caregivers for children, other people, or pets while on shift
• Have a quiet and private location from which to work
• Must be able to provide your own equipment; requirements will be verified upon hire and are as follows:
• A computer (laptop or desktop) that runs Windows 10 (remote-based software does NOT work with Apple/Mac products, tablets, or Chromebooks)
• Computer must have at least 16 GB RAM
• Computer must have a functional webcam
• A USB wired headset equipped with a microphone
• Must have reliable internet: 10 MBPS download and 10 MBPS upload speeds
• Must have a wired internet connection
• A second monitor is strongly recommended if a laptop is being used
• An external mouse (if using a laptop)

$17.75/hr. + Uncapped Commissions

Paid & Mandatory Training (6 weeks)

Schedule:

9:00 am - 5:30 pm MT Monday - Friday (NO WEEKENDS)

• Clear career pathing throughout our Customer Care organization
• Paid holidays and flexible paid time away
• Employee/Friends/Family Discounts
• Medical/dental/vision/life coverage & 24/7 Medical Hotline
• 401(k) + Employer Match
• Employee Resource Groups

Vivint enforces a safety culture whereby all employees have the responsibility for continuously developing and maintaining a safe working…