French Speaking Customer Service Representative

French Speaking Customer Service Representative – Foundever

Join to apply for the French Speaking Customer Service Representative role at Foundever.

Basic Salary: £25,214 per annum, paid monthly

Benefits:
Access to Stream – our salary advance partner, real progression opportunities, and an award‑winning culture!

Location:

Work from Home / Remote (UK‑based only)

Working Hours:

Monday to Friday, 08:00 to 17:30 (no weekends!)

Contract Duration:
Permanent, full‑time (37.5 hours per week)

Training: 4 weeks (fully paid)

Note:

We are unfortunately not able to offer sponsorship for this role.

In this role, you will be responsible for communicating with healthcare professionals, patients, and customers across the European market in French, ensuring their queries are answered and any issues with their products are resolved. You will also be handling any issues and complaints about the products via different channels; emails and calls covering the whole EMEA Market.

The team you'll be part of receives inbound calls and emails whilst also having to make outbound calls or responding to emails when needing to follow up and gather any further information for queries or complaints raised, within the agreed timeframe.

You will support healthcare professionals, patients, and customers across the European market who rely on vision care products – whether they're seeking technical guidance, resolving product issues, or raising concerns, your role is critical to ensuring their experience reflects the same quality and care that define our client's commitment to eye health and wellbeing.

• French speaker: You will need to be fluent in French and English, both spoken and written.
• Customer Service Whiz: Proven customer service experience in a fast‑paced, customer‑focused environment (contact centre experience is preferred).
• Tech‑Savvy Professional: High PC literacy, including proficiency in Microsoft Outlook, SAP, and CRM systems.
• Team Player: Team‑oriented, collaborative, and supportive of shared goals with a positive "can‑do" attitude.
• Quality‑Driven: High integrity, personal responsibility, and commitment to delivering quality outcomes.
• Problem Solver: Strong prioritisation, decision‑making, and problem‑solving skills, recognising when to seek guidance.
• Quick Learner: Able to quickly absorb and respond to information, staying current with relevant professional or technical developments.

Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital‑first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

At Foundever®, you’ll find our contact centre jobs surprising. We believe in memorable experiences for all of our associates, whether you’re just starting out or bring years of expertise and are looking for a fresh challenge – we’re committed to ensuring you thrive every step of the way to create your best moments.

If you would like to have the opportunity to work with our varied and well‑known brands, be part of a brilliant and supportive culture that makes a positive impact in the communities where we operate, and enjoy a balanced work‑life pattern with a competitive salary, then we want to hear from YOU
!

• For those aspiring to build a career in customer experience, you'll be intrigued to discover that Foundever® is a place where 84% of people grow.

Customer obsession is at the heart of what we do. If that resonates with you, we’d love to hear from you! Please click the "Apply now" button on this advert and we’ll be in touch… If your application is shortlisted, you can look forward to experiencing the following journey with us:

• Intro Call:
  Meet with our in‑house recruitment team, who will share more about the role, our business and our Client, and be keen to understand more about you and your experience. This is also a great time to ask us any questions…