Work from Home - Customer Service Senior Representative

* Demonstrate ability and willingness to learn, strong attention to detail, positive attitude and ability to be flexible and embrace change
* Demonstrate a strong customer focus rooted in empathy
* Communicate effectively with peers, management and customers
* Exercise good judgment and independent decision-making skills
* Demonstrate exceptional listening, questioning, call control, and de-escalation techniques
* Be proactive, have effective time management and organizational skills
* Display dependability with a solid attendance record
* Maintain sufficient reliable private internet connection, not supplied by use of cellular data (Not a hot spot)
* Handling routine customer service inquiries and problems via telephone, digital or chat channels through effective communication and problem solving skills. These routine customer service inquiries require the use of standard screens, scripts and procedures
* Demonstrate empathy with customer inquiries about reward redemptions, customer information updates, card activations, making payments, processing lost or stolen cards, statement and APR inquires, and processes credit line increase and decrease requests
* Navigating a computerized system for responding and/or troubleshooting to customer questions.
* High school diploma, GED or equivalent certification
* At least 1 year of customer service or call center experience

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
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