Customer Service Associate​/Senior Customer Service Associate

Overview

We are looking for customer service professionals who can excel at giving our guests a 5-star experience. The level of customer service we provide at Shane Co. is exceptional and our Customer Service Associates are critical to the success of the stores. We are looking for individuals with at least one year of high-level customer service experience in a face-to-face environment who can take initiative and understand our customers’ needs.

If you have experience working closely with customers and providing tailored solutions that exceed expectations, we would love to hear from you! No former jewelry experience is required, and we will provide you with the training you need to demonstrate an in-depth knowledge of our merchandise, represent our brand, and create brilliant and memorable experiences for each of our customers.

You’ll be joining a team where your contributions make a difference!

As a Shane Co. Customer Service Associate You Will…

• Assist with front and back of house operations, understanding the basic functionalities in the shop, Customer Service, and Operations departments.
• Support Floor Sales activities
• Uphold merchandising standards, and assist in maintaining an accurate inventory of all merchandise
• Act as the last point of contact with our in-store customers, making sure their purchased merchandise is presentable and all questions have been addressed
• Partner with Bench Jewelers to assist customers with repairs and warranty work

• A minimum of 1 year of experience providing a high level of customer service in a face-to-face environment is preferred (a minimum of 2 years of customer service in a face-to-face environment is required, with 6 months or more in a leadershiporadvanced customer service role preferred for Senior CSA). Prior experience with jewelry is neither relevant nor required… we will teach you!
• We are available to our customers when they need us so evening and weekend availability is a must. (Though unlike most retailers, we are closed on major holidays!)
• Excellent communication and interpersonal skills.
• Demonstrated attention to detail and accuracy.
• Comfortable with technology and comfortable learning new systems and processes.
• Demonstrated ability with math (addition, subtraction, multiplication, and division) as well as cash handling.
• Great ability to provide and receive feedback from peers, supervisors, and customers and adapt behavior with coaching.
• Genuine enjoyment in providing great service.
• Organizational excellence and ability to manage deadlines, multitask, and prioritize effectively.
• Excellence in written and spoken English is required; you will communicate with our customers and home office team members in writing as well as face to face. Minimum of a high school diploma or equivalent is required.

People-focused, communicative, and team-oriented individuals will see the most success in this role. Strong communication, patience, and resourcefulness are imperative for this role, as are organizational skills and attention to detail. Successful candidates for this role also find fulfillment in areas such as following procedures, working closely with others, and working on a variety of tasks throughout the day. A focus on task-management is required, along with the ability to focus on people and relationships.

Shane Co. is a family-owned business and everyone who works in our organization is part of the family. This family point of view is exactly why we want to take care of you AND your family.

Base Pay range for this role is $23 to $26 for Customer Service Associate and $24 to $29 for Senior Customer Service Associate, which applies to this specific role in this location only.

• Your placement in the range is determined through interviews, a review of experience, knowledge, skills, balanced pay with other team members and alignment with geographic market data. While we target most new hire offers toward the lower end of the listed range, more demonstrated sales experience, knowledge, and skills may result in a higher starting rate. Average performance will earn a moderate increase each year,…