Department of Human Services

Operations Support (Human Services Specialist
1). Spanish Required. Department of Human Services

Job Category: Social Services

Initial Posting Date: 07/17/2023
Final date to receive applications: 07/31/2023

Agency: Department of Human Services
Salary Range: $2,823 - $4,073
Position Type: Employee Position
Title: Operations Support (Human Services Specialist
1). Spanish Required.

We want you to join our team! This position is bilingual and requires duties to be done in both English and Spanish. Job offer will be contingent upon passing test(s) evaluating your proficiency in the bilingual requirements of the position. This position may receive a 5% differential pay based on passing the required language test. Are you passionate about serving your community and helping Oregonians out of poverty?

Do you have experience with a high volume of customer contact? If you answered yes, then we want to hear from you!

The Office of Self Sufficiency, which is part of the Oregon Department of Human Services (ODHS), is looking to hire an Operations Support that deliver excellent customer service and create a welcoming environment. In this role you will aid individuals and families seeking services from our agency in-person, over the phone and online.

Our Mission is to help Oregonians in their own communities achieve wellbeing and independence through opportunities that protect, empower, respect choice and preserve dignity. We are committed to inclusive excellence by advancing equity and diversity in all that we do. We are an affirmative Action/Equal Opportunity employer and encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA+ community members and others.

Find connections through Employee Resource Groups (ERGs); officially chartered groups organized around shared cultural identity(ies) to support historically underrepresented ODHS employees. Grow your career through free leadership training, ample career pathways and committee participation opportunities. Enjoy work/life balance, 11 paid holidays a year, flexible work schedules, some positions allow for remote work options and competitive benefits packages.

To learn more about our agency, .

As the first face of contact in most offices for customers either entering the physical office or virtually through the online application portal or telephone communication, this position will contribute to the welcoming environment as families interact with the department. In supporting the day-to-day operations of the office, this position will primarily:

• Greet and assist Oregonians through a trauma‑informed lens.
• Work with Oregonians who are applying for programs such as medical, cash for families (TANF), Domestic Violence services, food benefits (SNAP), childcare assistance (ERDC), and long‑term care services in-person, by phone and via our online applicant portal to answer case status and other inquiries; provide information on how to access community resources.
• Work within a team that collaboratively rotates tasks to support the business needs of the office.

• Experience constant contact with the public, including contact with customers experiencing emotional and financial stress.
• Experience high volume of computer work, using various computer programs in a fast‑paced team environment.
• Priorities and procedures may change daily and requires the ability to be flexible in application of procedures.
• Work schedule is Monday – Friday 8 am to 5 pm on‑site at the Dallas, Oregon storefront office.

• Two years of experience either interviewing to obtain personal or technical information or substantial people contact. This experience must have involved a high volume of paperwork (e.g., assuring information on forms is complete and accurate, completing necessary documents, etc.). College‑level courses may be substituted for the experience on a year‑for‑year basis.

• Customer Service: Calm, professional demeanor that delivers quality customer service daily by telephone, in writing or in…