Bilingual Customer Success Agent; Spanish

Employer Industry: Health Services

• Salary up to $66,200 per year
• Health benefits effective from day one of employment
• Paid time off, holidays, and volunteer time included
• 401(k) retirement savings plan with employer match
• Career development opportunities and tuition assistance
• Flexible work schedule with remote work options

• Deliver a high level of professionalism and empathy with every inbound and outbound consumer phone interaction
• Actively listen to identify member needs and suggest available plans, resources, and/or services
• Simplify and clearly explain plan benefits, claims, and coverage communications
• Support member retention and engagement goals by educating and guiding members through complex decisions
• Ask thoughtful questions to uncover social determinants of health and broader member needs

• Active resident Health insurance license for your state of residence
• Bilingual in English and Spanish, able to speak, read, and write in both languages without limitations
• 2+ years of experience working in a virtual environment
• 2+ years of Medicare customer service or sales experience (virtual/telephonic preferred)
• Flexibility to work a flexible schedule, including overtime, nights, and weekends as needed

• Bachelor’s degree
• Prior call center experience
• Prior success in Medicare Product Sales or member retention roles
• Experience navigating Salesforce CRM or similar customer relationship management systems
• Proven ability to collaborate cross-functionally to resolve complex member issues

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.