Call Center Representative

Call Center Representative

Tech Op Solutions is seeking Call Center Representatives with exceptional communication skills, strong analytical abilities, and a commitment to service excellence. The ideal candidate will be detail-oriented, adaptable, and thrive in a fast-paced, high-volume environment. These individuals will play a critical role supporting our client's operations by reviewing, analyzing, and documenting sensitive information while ensuring accuracy, confidentiality, and compliance.

Recruiter

Note:

Remote position, but candidate must reside within Norfolk, VA or nearby cities.

• Answer and track incoming calls.
• Prepare and submit accurate, detailed reports in government systems.
• Accurately record all details in accordance with procedures.
• Conduct database and open‑source research.
• Route and elevate calls appropriately.
• Other duties as assigned.

• 3+ years experience in a call center.
• Associate's Degree or higher (may be substituted with additional work experience).
• Proven ability to multitask simultaneously while communicating and inputting data.
• Strong written and verbal communication skills.
• Proficiency with telephony systems, CRMs, and Microsoft Office Suite.
• Experience in handling sensitive information.

Mid‑Senior level

Full‑time

Other

IT Services and IT Consulting