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Customer Success Mgr./ CSM

Remote Healthcare Customer Success Lead

Remote / Online - Candidates ideally in
Honolulu, Honolulu County, Hawaii, 96814, USA
Listing for: Humana Inc
Remote/Work from Home position
Listed on 2026-01-12
Job specializations:
  • Customer Service/HelpDesk
    Customer Success Mgr./ CSM
Salary/Wage Range or Industry Benchmark: 150000 - 200000 USD Yearly USD 150000.00 200000.00 YEAR
Job Description & How to Apply Below
A healthcare services organization is seeking a Customer Success Manager in Honolulu, responsible for ensuring customer retention through strategic initiatives and leadership of up to 25 Customer Success Agents. This role involves proactive engagement with customers, coaching associates, and managing retention-focused campaigns. The ideal candidate will have extensive healthcare insurance experience, excellent analytical, interpersonal skills, and the ability to foster a positive team culture.

Competitive compensation and comprehensive benefits are offered.
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