Senior Counselor

Job Description - Senior Travel Counselor (180001YG)

Carlson Wagonlit Travel Sato Travel (
CWTSato Travel ) is seeking an experienced and talented Senior Travel Counselor for our Fort Bragg, North Carolina onsite location. As a Senior Travel Counselor, your mission will be to “Deliver the Perfect Trip” in order to sustain optimum results for our clients and for CWTSatoTravel.

“CWT is a global company that feels like a small employer, where I m valued and not just a number. I have had so many opportunities and there is still room to grow.”

My Journey, My CWT

As the U.S. military and government division of Carlson Wagonlit Travel (
CWT
), CWTSatoTravel is a global leader specializing in seamless travel management services to our U.S. federal clients. We employ a team of more than 900 associates throughout 187 locations in 14 countries and U.S. territories. Though our offices are spread across the world, we are a tight-knit group with access to resources and innovations that enable us to deliver the best services in the industry.

We are very proud of our 65+ year history serving U.S. military and government clients, and are always looking for new talent to help us grow as a team. Our most valuable asset as a company is the quality of our people. We are a growing family, and encourage you to check out our career opportunities and start your journey with CWTSatoTravel today.

• Arrange domestic and international travel for clients, including air, hotel, rail, and ground transportation
• Be a trusted advisor by offering informed and insightful recommendations which will provide the very best traveler experience
• Interact with travelers and travel arrangers by leading and listening conversations to provide the first level of support for customer service and resolve simple customer problems
• Strengthen the CWTSatoTravel brand by building loyalty and enhancing our clients’ overall travel experience while meeting every travel management service requirement and expectation
• Maintain a favorable working relationship with all other company employees and foster a cooperative and harmonious working climate
• Embrace new technology and ways of working to promote flexibility to adjust quickly to the shifting needs of the business
• Build CWTSatoTravel’s value by possessing a strong understanding of travel trends and industry best practices and by seeking higher levels of performance continuously

• Minimum 3 year travel counselor experience
• Excellent industry knowledge and reservation skills to create domestic and international reservations including air, hotel, rail, and ground transportation
• Strong working knowledge and understanding of creating domestic and single segment international reservations
• Knowledge of ticketing procedures
• Proficiency in a minimum of one CRS (Sabre experience preferred)
• Ability to meet and maintain required performance standards
• Government travel reservation experience a plus
• Excellent customer service skills required

THIS IS A TELECOMMUTE POSITION

Ameri Corps/Peace Corps and other national service alumni are encouraged to apply

Primary

Location:

Fort Bragg, NC (onsite)

Employment type: Standard

Job Family: Travel Counselor

Experience Level: 1 to 3 years

Job Posting:
May 8, 2018

As an Equal Opportunity Employer/Affirmative Action employer, the organization will not discriminate in its employment practices due to an applicant’s race, color, religion, sex, national origin, veteran status, disability status, sexual orientation, gender identity or any other federal, state or local protected class.

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