Healthcare Customer Service Representative-(Remote

Healthcare Customer Service Representative-(Remote)

Job Openings Healthcare Customer Service Representative-(Remote)

As a Healthcare Customer Service Expert, you will be the first point of contact for patients needing home healthcare services. Typical phone calls range from interactions with customers who need basic information or to help those with more complex requests.

In this role, you will work in a remote high-volume call center environment and receive/respond to approx. 60-65 incoming calls per day from providers, referral sources and patients. You will collect clinical and demographic information and enter it into our Advanced Psychiatry Associates portal.

Location 100% Remote

Hourly Rate - $23.50/hr - $26.50/hr + Monthly Bonus Incentive opportunity

Training & Nesting Period 4 to 6 Weeks

Training & Nesting Hours Monday Friday 9:00am 5:30pm EST

Available Shift After Training & Nesting:
Monday - Friday, 11:30AM - 8:00PM EST

• Demonstrate excellent empathy and patience when dealing with difficult callers or complex requests.
• Pay strong attention to detail.
• Comply with all company policies, including HIPAA/PHI.
• Strive to meet or exceed individual performance goals in Call Quality, Attendance, Adherence, and other Contact Center objectives.
• Bring joy to work and be fun to collaborate with teammates.

• High School Diploma or GED.
• Minimum 2 years of Customer Service experience in a call center environment.
• Minimum 1 year of experience working in the healthcare or medical industry with medical terminology.
• Ability to navigate dual monitors and multiple applications.
• Intermediate keyboarding abilities (at least 30 WPM, data entry while actively listening).
• Basic PC & Search Engine abilities (e.g., use the mouse to click, troubleshoot, work with Microsoft Office, open a browser, use a search engine, bookmark a site, and navigate the use of back/forward buttons).

• Speeds: 2mb/10mb upload and 10mb/25mb download or higher.
• High-speed Internet:
  Fiber or Cable connection required.
• DSL, Satellite, Wireless, and Hotspot are prohibited due to poor connections.
• Required to hardwire with an ethernet cable while working.

• Starting Pay for external hires is $23.50 / hour + Monthly Incentive Bonus Opportunity.
• Full range of benefits including Health, Dental, and Vision with HSA Employer Contributions and Dependent Care FSA Employer Match.
• Generous PTO, 401K Savings Plan, Paid Parental Leave, and more.
• Advancement Opportunities, professional skills training, and tuition reimbursement.
• Walgreens Discount - receive up to 25% off eligible items.
• Great culture with a sense of community.