Customer Service Rep CAC - Blue Ridge​/Remote

Customer Service Rep CAC - Blue Ridge/Remote page is loaded## Customer Service Rep CAC - Blue Ridge/Remote type:
Remote locations:
Harrisonburg, VAtime type:
Full time posted on:
Posted Todayjob requisition :
JR-85961
** City/State
** Harrisonburg, VA
** Work Shift
** First (Days)
** Overview:**
* ** Customer Service Representative - (CAC) Blue Ridge (VA)
** This is full time remote position
- Candidates must be
** within commuting distance
** of
** Sentara RMH
** or
** Sentara MJH
** to report on site
** as needed
** for connectivity/equipment support
* The Customer Service Representative (CAC) handles all aspects of member/patient support, focusing on timely research and resolution of telephone inquiries. This role manages incoming calls to address questions about
** member eligibility**,
** plan prescription benefits**, and
** claim payment issues**, as well as patient service needs such as
** updating billing information**,
** establishing payment plans**,
** resolving payment inquiries**, and
** scheduling**.
Success in this role requires clear communication, accurate documentation, strong problem-solving, and a service-oriented mindset to ensure an excellent experience on every call.  ##   ## Education  + High school diploma or equivalent (Required)  ##   ## Certification/Licensure  + No specific certification or licensure requirements  ##   ## Experience  +
** 1+ year
** of customer service experience (healthcare or contact center environment preferred)  + Experience assisting callers with
** eligibility/benefits**,
** claims/payment resolution**,
** billing updates**,
** payment plans**, and
** appointment scheduling**  + Proficiency with
** CRM/EMR
** or call-tracking systems; accurate call documentation and follow-through  + Strong
** communication, de-escalation**, and problem-solving skills; ability to manage a
** high call volume
** and meet performance KPIs  + Commitment to
** accuracy, confidentiality, and HIPAA**/privacy compliance
** Benefits:
Caring For Your Family and Your Career****•
** Medical, Dental, Vision plans
• Adoption, Fertility and Surrogacy Reimbursement up to $10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long-Term, Short-Term Disability, and Critical Illness plans
• Life Insurance
• 401k/403B with Employer Match
• Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
• Student Debt Pay Down – $10,000
• Reimbursement for certifications and free access to complete CEUs and professional development
• Pet Insurance   
• Legal Resources Plan  
• Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.
** Sentara Health is an equal opportunity employer
** and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it  support of our mission “to improve health every day,” this is a tobacco-free environment.
** For positions that are available as remote work,*
* ** Sentara Health employs associates in the following states:
** Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.
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