Customer Success Specialist

Overview

MAKE AN IMPACT - JOIN US AS A CUSTOMER SUCCESS SPECIALIST!

Looking for a job where you love your team and your day-to-day? Want to become an expert in a growing industry—without prior experience? At Natran Green Pest Control, we’re all about team culture, growth, and skill-building. As a Customer Care Representative, you’ll be part of a collaborative and supportive team that prides itself on solving real issues and making a genuine impact on people.

We provide thorough training to ensure you’re not just excellent at your job—you’ll become an expert in problem-solving and delighting customers with skills that can apply anywhere!

We mean it when we say prior experience isn’t required. We’re looking for people who are eager to learn, are a joy to interact with, and love the satisfaction of improving people’s lives. Plus, our eco-friendly approach makes it easy to stand behind the work we do!

• Customer Support Superstar – Provide a delightful customer experience in every call, email, and text message.
• Problem-Solver Extraordinaire – Ask thoughtful questions to troubleshoot and provide effective solutions.
• Scheduling Pro – Manage appointments with precision and efficiency.
• Detail-Oriented – Maintain thorough and accurate customer records in our CRM.
• Retention Expert – Handle cancellations and explore customer retention strategies.
• Team Player – Work closely with other office teams, technicians, and managers for smooth operations.
• Brand Ambassador – Represent Natran’s mission in every customer interaction.

• Competitive Pay & Benefits – Starting at $16/hour, health insurance, PTO, and company-paid holidays.
• Work-Life Balance – Monday through Friday schedule with rotating Saturdays and hybrid work-from-home opportunities.
• Career Growth – Advance within Customer Care, then grow into Inside Sales and beyond.
• Industry-Leading Training – Gain in-depth knowledge to become a true expert in your field.
• Fun & Supportive Team – Enjoy team appreciation events and an uplifting workplace.
• Company-Provided Equipment – We provide all the tools you need to excel in your role.

• Tech-Savvy – Comfortable with Google Suite, CRM software, and email tools.
• Strong Communicator – Clear, empathetic, and professional in every interaction.
• Problem-Solver – Quick thinker who thrives under pressure.
• Customer-Focused – Passionate about delivering top-tier, delightful customer service.
• Detail-Oriented – Able to multitask while keeping records accurate.
• Reliable & Punctual – Consistently available for scheduled shifts (including some Saturdays).

If you’re excited to join a team that values growth, learning, and teamwork, we’d love to hear from you. Apply now and start your journey with Natran Green Pest Control.

Join us in building a career you love while making a difference!

Note:

This posting may include voluntary sections for Equal Employment Opportunity (EEO) and related compliance information as required by law. If you opt to participate, responses are confidential and used solely for compliance reporting.