Swedish – Customer Support Executive

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A Customer Support Executive handles inbound calls, customer chats and replies to emails. The responsibility is to respond to incoming calls from customers to address their queries / concerns, troubleshoot problems, provide information and handle complaints regarding the organization’s products or services.

You will work from home and be working 5 days a week (8 hours daily).

• Resolve customer queries & handle grievances to preserve the company’s reputation in the language.
• Build sustainable relationships and trust with customer through open and interactive communication.
• Provide accurate, valid and complete information by using the right methods/tools.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Take the extra mile to engage customers & take initiatives in the team.
• Ensure the job is completed within the defined SLA / TAT time.
• Focus to achieve 100% customer satisfaction and zero client or customer escalations.
• Informs customers by explaining procedures, answering questions, providing information.
• Maintain and improve quality results by adhering to standards and guidelines; recommend improved procedures.
• Escalate appropriate issues and follow-up till closure.
• Keep records of customer interactions, process customer accounts and file documents.

• Proficiency in Norwegian Language required.
• Timings would be Central European Time (CET) 9:00 am – 6:00 pm (Subject to change as per business needs).
• Excellent communication and interpersonal skills.
• Open to 8 hours of daily training for 2 weeks followed by 1 week of Nesting (OJT).
• Understanding of English.
• Proficient with computers and other productivity suites.
• Strong analytical & convincing skills.
• Ability to apply the training knowledge in real world situations.
• Good typing skills.
• Good at multitasking.

• A desktop computer/Laptop with Camera.
• High Speed Internet (100 Mbps+).
• Standard size monitor.
• A telephone headset.
• Core 2 duo at 1.8 GHz minimum.
• 2 GB RAM minimum.
• 80 GB Hard disk space.
• Windows 10 or higher with Long Term Support version.
• Chrome Browser.
• Java Long term support Version.
• Anti-virus and Anti Malware software (need to be updated regularly).

• Entry level

• Full-time

• Other

• IT Services and IT Consulting

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