Remote Call Center Representative

Employer Industry: Business Process Outsourcing (BPO)

• Competitive starting compensation based on experience
• Participate in contests with cash bonuses and prizes, including electronics and vacations
• Comprehensive health benefits available after 90 days for full-time employees
• Opportunities for career growth and internal promotions
• Flexible remote work environment with a casual dress code
• Paid time off and training provided to enhance skills

• Answer inbound calls and respond to customer inquiries in a professional manner
• Resolve customer issues efficiently while maintaining a positive attitude
• Document all interactions accurately in the CRM system
• Follow communication scripts and standard operating procedures
• Meet or exceed performance metrics including call quality, response time, and customer satisfaction

• Must be 18 years or older
• High school diploma or GED
• 1+ year of experience in a call center or customer service role
• Excellent verbal and written communication skills
• Proficient with computers and customer service software

• Experience in a fast-paced remote work setting
• Bilingual in English and Spanish

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Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.