Call Center Dispatcher- Remote

Call Center Dispatcher

Company: McCarthy Tire Service

Job Type: Full-Time

McCarthy Tire Service is seeking a reliable and detail-oriented Call Center Dispatcher to join our team. This role ensures smooth coordination of service calls, requiring strong communication skills, multitasking ability, and a commitment to exceptional customer service.

• Answer inbound service calls and assist customers with their needs
• Collect detailed information to determine the nature and urgency of each request
• Dispatch service technicians promptly to breakdown locations
• Accurately enter and maintain information in the dispatch system
• Communicate job details clearly to field technicians, including order info, location specifics, and potential issues
• Follow up on open service calls to ensure proper completion
• Maintain professionalism and clear communication with customers and internal teams

• High school diploma or equivalent required

• High-speed internet connection (required for remote work)
• Personal computer (laptop/desktop) with an additional monitor
• Wired or wireless headset
• Flexible schedule availability
• Strong customer service and communication skills
• Basic computer literacy and consistent typing ability
• Excellent organizational skills and ability to multitask under pressure
• Strong active listening skills and attention to detail

Additional responsibilities may arise as needed; the ideal candidate should be prepared to take on new challenges as they occur.

• United States (Required)

At McCarthy Tire, you’re building a career with a company that values growth, safety, and success.

• Strong safety culture & paid training – invest in safety and development from day one
• Weekly pay – get paid reliably and on time, every week
• Medical, Vision, & Dental benefits – comprehensive coverage
• Paid holidays & PTO – healthy work-life balance
• Career growth & advancement opportunities – promote from within and provide clear path
• Supportive team environment – professionals who care about your success

Check out our full list of benefits:

We are proud to be an Equal Opportunity Employer. We welcome and encourage applicants from all backgrounds and do not discriminate based on race, color, gender, age, religion, sexual orientation, national origin, disability, veteran status, or any other legally protected status.