Client-Facing Administrative Assistant

Our client is looking for a Customer Support / IT Administrative Assistant – a full-time, 100% remote role supporting a growth-oriented IT services firm. They are a dynamic player in the IT services sector with over a decade of experience enabling clients with technical infrastructure, and recently expanded their service model and client portfolio in key U.S. markets.

• Act as the first point of contact for end-clients: answer incoming calls, emails or chats, collect required information and generate service tickets in the CRM system.
• Deliver top-tier customer service by handling customer inquiries and interactions via phone, email or chat with professionalism and clarity.
• Coordinate and manage scheduling tasks: arrange appointments, meetings and dispatch jobs to the technical team as needed.
• Maintain precise records including service tickets, client details and internal communications, ensuring all entries are accurate and up to date.
• Manage multiple requests simultaneously, prioritise tasks for efficiency while maintaining high standards of quality.

• Previous experience in customer service, dispatch or administrative support, ideally within an IT service provider (MSP) environment.
• Bilingual communication skills: excellent written and verbal command of both English and Spanish.
• Technical comfort with PSA tools (experience using Connect Wise is a plus) and the Microsoft 365 suite.
• Strong attention to detail: able to juggle and prioritise multiple tasks, ensuring deadlines are met without sacrificing quality.
• Problem-solving aptitude: able to identify issues promptly and elevate them appropriately when needed.

• Able to work independently as a self-starter with minimal supervision.
• Well organized and adaptable, comfortable working in a fast‑paced, evolving environment.
• Professional demeanor: committed to delivering exceptional service and fostering strong client relationships.
• Available to work full‑time in a remote environment, aligned with the team’s time‑zones and business hours.
• Full‑time, 100% remote position
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An opportunity to join a high‑growth IT‑services organisation with a collaborative culture and strong client focus.

Supportive and collaborative team culture.

Exposure to cutting‑edge IT tools and processes.