Customer Service Representative - Insurance

Why consider this job opportunity

• Starting pay range of $19.53 - $22.98, with an additional $0.50/hour for bilingual fluency in English/Spanish
• Comprehensive benefits package including health coverage for medical, dental, and vision
• Opportunities for growth and advancement within the organization
• Flexible remote work options available after training
• Supportive and collaborative work environment focused on exceptional customer service
• Tuition assistance and employee appreciation programs

• Deliver exceptional service by resolving complex inquiries and supporting policy updates
• Retain members through effective problem-solving and professional communication
• Identify opportunities to upsell and cross-sell insurance products
• Handle escalated contacts with courtesy, collaborating with internal teams
• Consistently meet and exceed performance goals in a high-volume environment

• High School diploma or GED required; college degree preferred
• Strong computer, phone, typing, grammar, and multitasking skills
• Excellent customer service, active listening, and problem-solving abilities
• Ability to balance efficiency and quality in a fast-paced environment
• Property & Casualty or Personal Lines license required (or ability to obtain within 90 days)

• Previous insurance or call center experience
• Spanish fluency required for bilingual queue

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.