Part-time Veterinarian

Join Lap of Love as a Call Center Representative

Lap of Love is looking for an experienced Call Center Representative, referred to internally as a Veterinary Care Coordinator, with amazing customer service skills to join our growing team. As a Veterinary Care Coordinator, this position is FULLY REMOTE and you’ll become part of a diverse and dynamic team that provides compassionate conversations and customer service to pet families seeking our services.

As a nationally recognized leader of in-home, end‑of‑life care, Lap of Love helps thousands of pets and pet families every month say goodbye with peace and dignity. Beyond a natural love for caring for animals, our team members have a genuine concern for the emotional well‑being of people, which helps us provide such compassionate end‑of‑life care.

• Guide emotional conversations in a calm and peaceful manner including but not limited to end‑of‑life care, quality‑of‑life care, and pets experiencing behavioral challenges such as aggression or bite incidents.
• Provide customer service by engaging in positive interactions with pet families.
• Answer a high volume of customer service calls in a work‑from‑home/remote environment.
• Demonstrate dependability, flexibility, ownership, and sound judgment by adhering to schedules.
• Gather and accurately document the pet’s medical information and schedule appointments in an effective manner.
• Meet all productivity, quality, and performance standards.
• Go above and beyond to provide stellar customer service to pet families and our veterinarians.
• Must be punctual and timely in meeting all requirements of performance, including, but not limited to, attendance standards, scheduled break times and work deadlines.
• Other duties may be assigned to the employee to ensure the highest standard of customer service.

• Entry level

• Part‑time

• Health Care Provider

• Veterinary Services