Bristol West Customer Service Associate: Kansas , KS • Caledonia, MI • Oklahoma , OK

Position: Bristol West Customer Service Associate: Kansas City, KS • Caledonia, MI • Oklahoma City, OK

We are Farmers!

We are… more than just your favorite commercials. At Farmers, we strive to deliver peace of mind to our customers by providing protection and comprehensive advice and delivering in the moments of truth. That means having people who can help us meet changing customer and business needs. Farmers high-performance culture is focused on results and the people who achieve them. We hold ourselves and others accountable for sustainably growing the business and each other.

We seek solutions, own our actions, and grow through discomfort. We see setbacks as opportunities while continuously asking ourselves how we impact our customers.

Farmers is an award winning, equal opportunity employer, committed to the strength of an inclusive workforce. We are dedicated to supporting the well-being of our people through our extensive suite of benefits, as well as the well-being of the communities we serve through employee volunteer programs and nonprofit partnerships. Helping others in their time of need isn’t just our business – it’s our culture!

To learn more about our high-performance culture and open opportunities, check out  and be sure to follow us on Instagram, Linked In, and Tik Tok.

Department and Training Overview

• Start Dates: Monday, March 9, 2026
• Paid Training: Monday-Friday, 8:00AM-4:30PM Central Time, 3 weeks.
• Starting Pay: $17.76–$20.12 per hour, based on geographic location and experience.
• Work Location: This is a fully remote position. However, applicants must reside within 50 miles of one of the following office locations to be eligible for future promotional opportunities:
  • 5665 North Kraft Lake Drive, Caledonia, MI 49316
  • 10200 Abilities Way, Kansas City, KS 66111
  • 7340 W. Memorial Road, Oklahoma City, OK 73142

A dedicated workspace, free of noise and distractions is required.

A Day in the Life of a BW Claims Customer Service Associate

As a valued member of a diverse and collaborative team, you play a key role in supporting our customers when they need us most.

• You’re the first voice they hear, assisting with a wide range of situations, from auto and home claims to motorhome incidents and roadside assistance.
• Working remotely, you’ll take inbound calls from the comfort of your home, with access to a variety of shift options.
• You guide customers through the claims process, setting clear expectations and helping them feel at ease.
• Accuracy and attention to detail are essential, and you’ll be fully trained to document each interaction with care.
• You’re part of a supportive team environment, where collaboration and encouragement are part of the daily routine, led by a dedicated supervisor.

Essential Job Functions

• Responds to inbound telephone inquiries in a Claims Contact Center.
• Initiates auto and homeowner claims by obtaining preliminary loss information from agents, insureds and third parties.
• Provide customers with an explanation of the claim process.
• May authorize services such as road side assistance and rental cars.
• Responsible for efficient and accurate completion of customer inquiries regarding the status of existing claims.
• Ensures all customer interactions are clearly and accurately documented in the claim file.
• Maintains job knowledge through intermittent training/learning and incorporates new information into daily tasks.

Key Qualifications

• Strong verbal communication and active listening skills
• Proficient in both written and spoken English
• Takes personal accountability for actions and outcomes
• Adaptable to a fast-paced, dynamic work environmen

Experience & Skills

• Technically proficient, with the ability to navigate multiple systems and windows simultaneously
• Typing speed of at least 30 WPM with 90% accuracy
• Customer service experience is highly preferred
• Remote contact center experience is a plus, but not required

Education Requirements

• High School diploma or equivalent is required.

Physical Actions & Environment

This role, whether performed virtually or in an office setting, operates in an open office working environment which will include normal and customary distractions, noise, and interruptions.

• Sits or stands for extended periods of time, up to a full work shift.
• Occasionally reaches overhead and below…