MVSO Customer Support Associate; Remote

MVSO Customer Support Associate (Remote)

Join to apply for the MVSO Customer Support Associate role at Midwest Veterinary Supply.

The My Vet Store Online  (MVSO) Customer Support Associate responds to the daily flow of inquiries from pet owners and veterinary clinics that use our online store platform. Customer support is provided via email, phone, and chat channels to assist pet owners with registration, order placement, shipment tracking, and problem resolution. The Associate prioritizes inquiries and provides answers directly, or forwards questions to appropriate staff and/or departments when required.

• Provide support for sales representatives, clinics, and clients of clinics by fielding questions via phone, email, and chat regarding the operation of My Vet Store Online .
• Coordinate with other customer support team members and across departments to meet the needs of customers.
• Document key interactions and support provided to clinics and My Vet Store Online  end‑users.
• Communicate and work with the My Vet Store Online  team to resolve system errors, user problems, and clinic feature requests.
• Perform other duties as assigned.

• High School Diploma or equivalent (GED) is required.
• Minimum of one year customer service experience required; veterinary industry experience desirable.
• Experience with Windows operating system and Microsoft Office (Excel, Word, Outlook).
• Ability to read, write, and speak English;
  Spanish language skills desirable.
• Ability to read and interpret documents such as safety rules, employment policies, operating instructions, and procedural manuals.
• Solid customer service skills, good written and verbal communication, strong technical aptitude, and focus on continuous learning.
• Strong organizational skills, ability to multitask, type 40+ WPM, and work independently and as part of a team.
• Must be self‑motivated and able to work with corporate office to achieve mutual goals.

• Attention to detail, regular interaction with people, and ability to meet daily deadlines in a fast‑paced environment.
• Continuous use of hands for writing, keyboard usage, and computer monitor with fine vision.
• Frequent telephone use and ability to work at a desk throughout the day.
• Occasional lifting of boxes weighing up to 35 lb.

Typical office equipment including computer, keyboard, terminal, telephone, fax, and copier.

Home office environment, Monday through Friday, with the possibility of working more than 40 hours per week.

• Competitive pay.
• Medical, dental, and vision insurance.
• Life and accidental death & dismemberment (AD&D) insurance.
• Short‑ and long‑term disability insurance.
• 401(k) plan.
• Paid holidays and paid time off (PTO).

Midwest Veterinary Supply, Inc. (MVS) has provided quality service and merchandise to the veterinary profession since 1961. Our products are distributed from eight branches located in key geographic locations within our trade area. We take great pride in meeting same‑day order objectives and shipping the next day to our customers.

Midwest Veterinary Supply is an equal‑employment opportunity/affirmative action employer and complies with all applicable laws. We believe in providing equal employment opportunities for all employees and will not violate any law prohibiting discrimination for or against any employee or applicant for employment on the basis of any characteristic protected under local, state, or federal statute, ordinance, or regulation.

• Entry level

• Full‑time

• Other

• Veterinary Services