Associate Customer Care Representative

Associate Customer Care Representative

Location: 10375 Park Meadows Dr, Lone Tree, CO 80124

We are looking for an Associate Customer Care Representative to assist policy holders via telephone in a high volume environment.

This position involves telephone contact to assist and service policy holders with their insurance needs. Ideal candidates will possess prior experience in service and sales, demonstrate a professional telephone manner, and exhibit strong teamwork skills.

• Conduct professional telephone conversations to service customer accounts in a high call volume environment
• Problem-solve and use time effectively to multitask and prioritize work
• Assist customers with various billing and policy change transactions over the phone
• Gain customer trust and respect by establishing and maintaining effective relationships
• Demonstrate a high standard of customer service
• Collaborate with others in a team setting

A starting annual salary of $48,278 ($23.21/hr). Additional compensation would be dependent on level of experience and applicable licenses within the property and casualty industry with a range of up to $71,924 annually ($34.58/hr).

The 40 hour work week is scheduled from Monday through Friday, between the core hours of 8:00 AM and 5:00 PM, and includes a few holidays and Saturdays annually.

Work from home may be available up to two days a week once trained to work independently.

This posting is anticipated to be closed on 2/5/2026.

• Medical, dental, vision coverage, short- and long-term disability, and life insurance
• Paid Vacation – at least 13 vacation days in the first 12 months, amounts could be greater depending on the role. Vacation time accrues monthly.
• Holidays – 14 paid holidays observed
• Sick time – 6 days at hire, 6 additional days at 90 days of employment
• Generous 401(k) with company match and immediate vesting. Additionally, annual 3% non‑elective employer contribution
• Annual Success Sharing Plan – paid to eligible employees if company meets or exceeds combined ratio, growth and/or service goals
• Generous leave programs, including paid parental bonding leave
• Student Loan Repayment and Tuition Reimbursement programs
• Generous fitness and wellness reimbursement
• Employee community involvement
• Strong relationships, lifelong friendships
• Opportunities for advancement in a successful and growing company

• High school diploma or equivalent education required
• Previous customer service and sales experience
• Excellent interpersonal and communication skills
• Computer keyboard and processing skills
• Previous insurance background is a plus, but not required
• After hire, employees will be required to obtain a state insurance license and meet continuing education requirements to maintain their license (comprehensive training will be provided)

Amica conducts background checks which includes a review of criminal, educational, employment and social media histories. The background check will not be initiated until after a conditional offer of employment is made and the candidate accepts the offer. Qualified applicants with arrest or conviction records will be considered for employment.

The safety and security of employees and customers is a top priority. Employees may have access to personal and financial information in order to perform their job duties. Candidates with a criminal history that poses a direct or indirect threat to employees’ or customers’ well‑being may result in the withdrawal of the conditional offer of employment.

Amica Mutual Insurance Company is America’s oldest mutual insurer of automobiles. A direct national writer, Amica also offers home, marine and umbrella insurance. Amica Life Insurance Company, a wholly owned subsidiary, provides life insurance and retirement solutions. Amica was founded on the principles of creating peace of mind and building enduring relationships for and with our exceptionally loyal policyholders, a mission that thousands of employees in offices nationwide share.

All qualified applicants who are authorized to work in the United States will receive consideration for employment…