Customer Onboarding Manager; Mid Market

Position: Customer Onboarding Manager (Mid Market)

Live demo:
Tekmetric’s best-in-class shop management system. See it in action!

Empowering Shops with Data-Driven Growth

We love to build—whether it’s our people, processes, technology, or relationships within the auto repair industry. From the start, Tekmetric set out to be different: in how we treat our customers, how we work together, and the results we deliver. If you thrive on collaboration, innovation, and pushing boundaries, there’s a place for you here. At Tekmetric, we empower our people to make an impact.

We believe in supporting one another and constantly evolving, with endless opportunities to innovate—both as professionals and as individuals.
Join us in driving change and pushing what’s possible. If this sounds like you, we’d love to meet you!

Our Pillars of Excellence Customer Results First

Customer Results are our North Star. When our customers win, we win.

Stay Curious

We challenge assumptions, ask the tough questions, and seek to understand. Curiosity sparks new ideas that can lead to smarter decisions.

Mission Over Ego

We put Tekmetric’s success above personal and team agendas. Our best work happens when we stay committed to our shared mission.

Winning Matters

We pursue ambitious goals with urgency, focus, an unwavering integrity - because winning together is how we create momentum and shape the industry.

Bring Good Energy

Our people are the heart of Tekmetric. Our collective energy - grounded in trust, empathy and belief in one another - powers our best work.

our culture

When we work as a team, we continuously ask ourselves: “Do our behaviors live up to the principles we’ve set forth to help auto repair shops be as successful as they can be?”

• ADOPT A GROWTH MINDSET
• SHARE THE WHY
• THINK TEAM FIRST
• DRIVE IMPACT
• TAKE OWNERSHIP
• PRACTICE BLAMELESS PROBLEM‑SOLVING
• MAKE DATA-DRIVEN DECISIONS
• TAKE INTELLIGENT RISKS
• ACT WITH INTEGRITY
• SHARE INFORMATION
• DEBATE, THEN ALIGN
• DO WHAT’S BEST FOR THE CUSTOMER
• PAY ATTENTION TO THE DETAILS
• BE A TEKMETRIC AMBASSADOR
• LISTEN GENEROUSLY
• SPEAK COURAGEOUSLY
• HONOR COMMITMENTS
• CONNECT WITH EACH OTHER
• BE A FANATIC ABOUT RESPONSE TIME
• SHOW MEANINGFUL APPRECIATION
• MAKE HEALTHY CHOICES
• KEEP THINGS FUN

“Tekmetric exceeded my expectations from day one. The welcoming onboarding and shared values make it inspiring to work with passionate individuals focused on supporting shop owners with transparency, empathy, and kindness.”

Aaron Szafran, Partner Manager

“Tekmetric is the ultimate place to grow your career, with a culture that encourages smart risks and a passion for excellence. Working alongside others committed to delivering the best pushes me daily.”

Ferial Koutani, Product Manager

“Tekmetric’s incredible culture and people make it a standout place to work. The diverse workspace fosters creativity, growth, and collaboration, turning brilliant colleagues into family over the years.”

We value the health, happiness, and wellbeing of every person on our team. Our goal is to make sure everyone enjoys coming to work, but that everyone also has the time and zeal to live their life to the fullest when they clock out.

We care about what makes you you. Your talents and strengths are invaluable to us, which is why we offer competitive pay and a positive, supportive environment in which you can grow.

We match your 401(k) contribution 100%, up to 6%, and you are 100% vested on Day One.

Take Time Off

In addition to generous PTO, we offer all full-time employees several floating holidays so you can take time away to recharge, celebrate, and spend time with the people you love.

Work flexibly

We have many remote and hybrid working options, including work-from-home.

Be there for your family

We offer exceptional leave programs for all of life’s moments, including fully paid parental leave, parental bonding, adoption assistance, as well as compassionate leave to care for yourself or loved ones.

Move & be mindful

We offer employees quarterly stipends for health and mindfulness memberships, subscriptions, training, technology, and classes.

Connected employee experience

We have an employee‑run, leadership‑backed Culture Committee to unite teams both remotely and in person. We also gather feedback through regular happiness,…