Job Description & How to Apply Below
Job Overview
Remote Travel Specialist at HJB Travels (based in Massachusetts). The role involves guiding clients through every stage of their journey, from planning to return, ensuring a seamless, stress‑free experience through travel arrangements, updates, and problem resolution.
Key Responsibilities- Respond to client inquiries across email, phone, and messaging in a timely and professional manner.
- Support clients with booking modifications, cancellations, and special travel requests.
- Provide accurate, up‑to‑date information on destinations, travel documentation, and agency processes.
- Follow up with clients to confirm travel plans and gather post‑trip feedback.
- Address concerns with empathy and efficiency, ensuring client satisfaction.
- Remote flexibility – work from anywhere, with hours that fit your lifestyle.
- Exclusive travel perks and access to industry‑only discounts.
- Professional growth – ongoing training and support from a dedicated team.
- Be part of a passionate community focused on building dreams and memories through travel.
- Excellent communication skills—both written and verbal.
- A background in customer service, ideally within travel, tourism, or hospitality.
- High attention to detail, strong organizational habits, and a proactive mindset.
- Tech‑savvy and able to learn new systems and booking tools quickly.
- A genuine enthusiasm for travel and helping others create memorable experiences.
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