Customer Service Account Manager

Customer Service Manager – Manufacturing | Greensboro, NC (Hybrid)

$70–80K Base + 10–15% Bonus | Full Benefits | Unlimited PTO

Bradley Professional is partnering with a growing manufacturing organization in Greensboro, NC to identify a Customer Service Manager who can lead, coach, and elevate a Customer Service & Account Management team. This high-impact leadership role is ideal for someone who thrives on building strong teams, driving accountability, and delivering exceptional customer experiences.

• Lead, coach, and develop a Customer Service & Account Management team
• Drive performance through training, metrics, and accountability
• Manage key customer accounts and serve as the escalation point for complex issues
• Support revenue growth through consultative selling and account expansion
• Oversee projects to ensure on‑time delivery, quality, and profitability
• Identify and implement process improvements alongside senior leadership

• 3+ years of people leadership experience
• 3+ years managing customer service operations in a manufacturing environment
• Account management and/or sales exposure is a strong plus
• Strong communicator who can lead, influence, and problem‑solve
• Associate’s or Bachelor’s degree preferred

• $70–80K base + 10–15% bonus
• Unlimited PTO + paid holidays
• 5% 401(k) match – fully vested day one

• Full‑time, hybrid (work from home & on site)
• Greensboro, NC

If you’re ready to lead a team, own key customer relationships, and make a measurable impact inside a manufacturing operation—this role checks all the boxes.