Customer Success Manager – Remote – FS

Customer Success Manager – Remote – FS422

Join Fresche Solutions as a Customer Success Manager and drive customer success, product adoption, and business growth.

As a Remote CSM at Fresche Solutions, you will collaborate with operations, support, and sales teams to deliver exceptional customer experiences, build strong relationships, and expand client value.

• Help customers adopt new products and services and ensure smooth implementation
• Build and cultivate client relationships, understand needs, and translate strategic goals into execution plans
• Partner with delivery teams to maintain SLA compliance, resolve escalations, and drive continuous improvement
• Lead small projects (upgrades, changes) and proactively provide optimized support paths
• Measure retention, success, and KPI metrics, and collaborate with PMO to handoff customers from onboarding to steady‑state support

• 5+ years of customer success or related experience, with a proven track record of building trust with clients
• Strong communication skills (verbal and written) and experience leading Quarterly Business Reviews (QBRs) and executive‑level discussions
• Knowledge of customer success processes, CRMs, and sales software applications (e.g., Salesforce, Hub Spot)
• Understanding of SLAs, ITSM ticketing systems (Jira, Service Now) and basic technical terminology
• Bachelor’s degree in Business, Communications, or related field; industry certifications a plus
• Adaptable, problem‑solving, and collaborative team player with strong customer empathy

Work remotely from anywhere, collaborate with a fast‑moving team, and contribute to a company that prioritizes values, customer success, and professional growth.