Bilingual; Spanish​/English Customer Service Representative; WFH​/Hybrid

Bilingual (Spanish/English) Customer Service Representative (WFH/Hybrid)

Centah Inc.

This is a hybrid position. Work from home status is only granted if criteria is met, and upon completion of 2 weeks of in‑office onboarding/training.

Acquired by Financeit in 2017, Centah is a lead and workflow management company that allows some of North America’s largest home improvement businesses to distribute and manage leads, powering over $3 billion in annual sales. Centah’s contact center in Fort Lauderdale, Florida specializes in inbound and outbound support for the home improvement industry. It becomes the main point of contact for the customer, ensuring expectations are met and managed throughout the lifespan of the project.

We are looking for an enthusiastic and self‑motivated Customer Service Representative to join our team. The role requires the ability to work in a fast‑paced environment, flexibility, an aptitude for learning, understanding, and conveying information. You will treat every customer with utmost courtesy while maintaining a positive outlook on every call. Excellent communication skills are vital, as is a friendly and respectful demeanor.

• Answer incoming calls and respond to customer requests.
• Work in a fast‑paced environment.
• Book appointments for members with a high degree of data accuracy.
• Maintain excellent written and verbal communication skills consistently.
• Identify and elevate issues to supervisors.
• Adapt to fast‑changing guidelines with customers.
• Inform clients by explaining procedures, answering questions, and providing information.
• Maintain and improve quality results by adhering to standards and guidelines.

• High school graduate or G.E.D.
• Minimum of one year experience in an inbound/outbound call center or retail environment.
• Excellent oral and written communication skills.
• Ability to multitask while speaking on the phone, using the computer, and typing simultaneously.
• Typing speed of at least 25 words per minute.
• Demonstrated customer service skills and adherence to quality requirements.
• Pass a background check.
• Fluent in both Spanish and English (speaking, reading, and writing).

• Opportunity to continue working from home in a post‑pandemic workplace.
• Eligible for medical, dental, and vision after 60 days of continuous employment.
• $15,000 life insurance (company paid).
• 401(k) plan eligibility after 1 year of service with company match up to 4%.
• Paid Time Off – earn 10 days per year after 90‑day probationary period.
• $200 monthly incentive bonus plan.
• Weekly/monthly gift card drawings/contests for meeting goals.
• Career learning and development programs.
• Casual dress code.

Financeit is an equal‑opportunity employer. Accommodations are available on request for candidates taking part in all aspects of the selection process.

If what you just read excites you, we’d like to hear from you! Please submit your application and we’ll contact you if you are selected for a phone interview.