Outbound Customer Service Agent

Outbound Customer Service Agent - Flow Automotive Companies

The automotive industry is transforming, and Flow Automotive is leading the charge. Our Customer Relationship Center (CRC) is at the forefront of digital automotive retail, supporting 54 dealerships and 26 brands across North Carolina and Virginia. From our state‑of‑the‑art facility in downtown Winston‑Salem, our team handles sales inquiries and service appointment scheduling with the highest level of professionalism and care.

We’re hiring Automotive Outbound Customer Service Agents to connect with customers via phone, email, chat, and text. Whether you’re coming from hospitality, retail, tech support, call centers, or another customer‑facing field, our comprehensive paid training will set you up for success.

• Provide exceptional customer service across multiple communication channels (inbound/outbound calls, chat, text, email)
• Call Flow customers to update them on current recalls, retention offers, and service repair contract options
• Set high‑quality appointments for service visits
• Use CRM and telephony systems to call and text customers
• Collaborate with dealership staff, brand partners, and marketing teams to support lead generation and conversion
• Meet daily, weekly, and monthly performance targets
• Work on‑site in our office (not a hybrid or remote position)

• A positive, goal‑oriented work ethic with a desire to grow earnings through performance
• Ability to think critically and match products or services to customer needs
• Team player with a professional presence and proactive attitude
• No automotive experience required – we train for success!

• Be part of a company that values innovation, community, and growth
• Join a high‑performance team in an industry‑leading Business Development Center
• Opportunity for career growth, leadership development, and internal promotions

Flow provides competitive earning opportunities and a comprehensive benefits plan including:

• Medical, dental, and life insurance (including dependent coverage)
• Paid time off
• Paid volunteer time
• State‑of‑the‑art fitness facility on site
• 401(k) Retirement Plan and Financial Wellness Program
• Thrive@Flow Wellness Program with on‑site nurse
• Employee pricing for automotive service and vehicle purchases
• Scholarship program for children of employees

Flow Automotive Companies is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Pre‑employment drug screening is required.