Business Support Representative

Door Dash for Business Support Representative

The Door Dash for Business Support Representative supports high-value Corporate Door Dash Customers within the Support Operations portfolio. The team is responsible for handling phone calls, chats Avg. and web casework on a day to day basis for Door Dash for Business Customers and our products. The role of the team is to prevent churn, grow the business, and provide appropriate tailored solutions for our corporate customers.

The team follows processes to resolve all customer issues while also being empowered to resolve issues in which workflows do not yet exist.

The DDfB Support Representative is accomplished in supporting our Consumers. You will be responsible for end to end support of our customers by owning the concerns, handling their escalated needs and providing feedback and solutions to partners about issues that negatively impact our customers in an effort to remove the friction that exists. You will be able to leverage appropriate tools, escalation channels, and make empowered агмен...

...

• You enjoy problem-solving, and the opportunity to think outside of the box
• Create a delightful, consultative, customer experience that handles the customer’s concerns and exceeds the customer’s expectations while understanding their needs and providing them the appropriate Door Dash solution
• Deal with ambiguity by conducting pilot programs designed to improve the overall customer experience
• Work cross-functionally with partners to be the voice of the customer for our products, services, processes, and policies that Door Dash provides
• Participate in new strategies, processes, and programs to help increase customer retention
• Be empowered to make decisions that will make the customer’s situation better

... issues

Nice to Haves

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey ...

At Door Dash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking honey ... goods.
Door Dash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination:
In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office.

Whether blatant or hidden, barriers to success have no place  value a diverse workforce – people who identify as women, non-binary dealer gcd? ... etc. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.

Discover how we’re evolving & leading the way for the future of work

Be the first to hear about our latest job openings, recruiting events, and exciting breakthroughs.